Portering supervisor

The General Portering Services at Royal United Bath Hospitals are proudly provided by an In House Team of approximately 80. Each and every one of us are passionate about the work we do delivering a service which is 24/7 across the Hospital site to the 200+ clinical areas.

We are looking to recruit a Portering Supervisor with a “can do” attitude and passion for providing a timely customer focused service for our patients – and our colleagues on site. You will be part of a dynamic and enthusiastic Portering Services Management Team in the logistics family of the Facilities group. There is plenty of support and resource for you to be able to perform your role

As supervisor, you will be responsible on each shift for the co-ordination, and monitoring of circa 20 porters in their duties;-

• To ensure an efficient and effective high quality portering service is provided to all clinical and non-clinical departments.
• To oversee the day to day management of the portering task allocation system
• To monitor portering staff performance and their welfare; providing support and on the job training for all portering staff as required.
• To liaise on a regular basis with the portering manager to discuss any issues arising from the provision of the portering service.

You’ll need to be savvy with computers, be able to cope with spreadsheets, writing emails and putting together letters and confident using different computer systems which you’ll be trained in.

Provide polite high quality portering service to clinical and non-clinical departments.

• To operate telephones, pagers, bleeps and the Patient Flow portering management software system.
• To conduct audits of the portering service.
• To assist with staff appraisals.
• To liaise on a regular basis with the portering manager to ensure the customers have the best use of the manpower.
• To assist the Emergency Department in ensuring that the government 4 hour targets are met, by transferring patients for them.
• To ensure that all incidents/accidents are reported and that the correct RUH Trust logging forms are used and correctly filled out.
• To maintain a high standard of appearance and ensure that the staff adhere to the Trusts policies and procedures on uniforms.
• To comply with the Trusts and departmental policies and procedures, including COSHH, statutory and local sick pay regulations, fire regulations, infection control, manual and patient handling, local radiation rules and departmental policies, also notifiable diseases.
• To collect deceased patients and take to the mortuary.
• To assist with the coroners/funeral directors with BID patients.
• Assist with out-of-hours in the process of viewing of deceased patients, following written protocols.
• To move furniture as requested throughout the RUH Trust site as per the computerised Patient Flow system
• Transport patients across the RUH site, using a Trust vehicle as required.

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about ourextensive package of staff benefits, and read about how we’re providing healthcare fit for the future withthe landmark Dyson Cancer Centreand ourpassion for research.

Please find attached to the vacancy a detailed person specification and job description for further information about this role.