Guest Experience Supervisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
You will be working as a Guest Experience Supervisor for a family-owned business with a heritage dating back to 1945. At RoyaleResorts, we pride ourselves on providing holiday accommodation in some of the most beautiful regions of the UK.
You will ensure the highest level of guest experience, from the booking process right through to the guest’s departure, on our family orientated holiday park, Lakeside in Burnham-on-Sea. In addition, you will be liaising with the reception, housekeeping manager, maintenance manager and complex manager to ensure that our accommodation is always at a high standard.
To be successful for this role, you will have strong customer service and organisational skills and will have previous experience in supervising members of a team and be able to manage and resolve customer queries and complaints.
We offer a company pension, life insurance, with a 40-hour working week (Monday, Tuesday, Friday, Saturday and Sunday) between the hours of 9am and 6pm with an enhanced range of company benefits.
A full job description will be made available.
Job Type: Full-time
Salary: £23,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Burnham-on-Sea: reliably commute or plan to relocate before starting work (required)
Experience:
- Supervising: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Real Estate
Based on transatlantic hiring benchmarks for Guest Experience Supervisor roles across Royale Group Management Company Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Real Estate.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £23,000 bracket, including retirement vesting and health parity.
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