Receptionist and Referral Officer

This post is for for 375 hour post

Monday - 8.30 to 18.30

Tuesday - 8.30 to 18.30

Wednesday - 8.30 to 18.30

Thursday - 8.30 to 18.00

Birmingham and Midland Eye Centre is one of the largest facility of its kind in Europe. Based at City Hospital in Birmingham, our facility receives referrals from hospitals and GPs across the region. We offer a comprehensive set of services including ophthalmology A&E, diagnostics, day surgery and outpatients, as well as housing administrative and educational facilities.

We would welcome applications from candidates who do not hold the Level 3 Business Administration qualification, as this could be offered during employment

The role will involve working on a rotational basis on the Ophthalmology ED reception desk, Outpatient reception desk and the Referral Office.

It will involve greeting patients as the first point of call for the Birmingham Midland Eye Centre. Clerking and registering patients that have come to the Eye Centre to be seen as an emergency. Clerking in patients that have come for an outpatient appointment. Booking follow up appointments for emergency follow up patients. Working in the Referral office and registering all referrals for Ophthalmology within the 48 hours target period. Sending these for triage and authorizing all confirmed referrals to enable the booking team to book all new appointments. The part time role will involve working in our visual function department which will involve clerking patients in and walking patients in. Booking patients into clinics and providing general administration support.

The successful candidate will have good communication skills, able to speak to patients staff in a polite and professional manner. Have a organized approach to work and have a drive to work in a busy environment and work well as a team player.

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:
1. Our People – to cultivate and sustain happy, productive and engaged staff
2. Our Patients – to be good or outstanding in everything we do
3. Our Population – to work seamlessly with our partners to improve live

Please see the attached Job Description and Person Specification for full details on what this role entails.