Project Manager

About Sapio Sciences

We are a rapidly growing, award winning, SaaS (Software as a Service) informatics company servicing the Life Sciences market. We are passionate about helping our customers digitally transform their laboratory operations through data consolidation, automation and artificial intelligence. Our LIMS (Laboratory Information Management System), ELN (Electronic Laboratory Notebook) and SDMS (Scientific Data Management System) are built on a single unified platform with the goal of empowering scientists and streamlining the discovery process.

Founded more than 15 years ago, the Company has spearheaded a quiet revolution in the digitization of labs. We count some of the world’s largest Life Science companies as our customers including Novartis, Bristol-Myers Squibb, Roche, Regeneron, GSK, PTC Therapeutics and specialist health systems such as Baylor College of Medicine Human Genome Sequencing Center, Memorial Solan Kettering Cancer Center and Earlham Institute. Following strong commercial traction in the US market and significant investment from GHO Capital we are excited to establish our dedicated European operations, with head headquarters in London, UK.

Summary

Sapio Science is seeking a highly motivated and self-starting Project Manager (PM). You will join a rapidly growing team, that builds on our recent customer wins. You will become part of an ever-growing EMEA team with the opportunity to help shape our customer success organization.

As an experienced PM you will be confident working in Life Sciences to successfully deliver our solution to the delight of our customers. You will have knowledge of LIMS, ELN and SDMS products and their application within the Laboratory setting or are comfortable learning the processes around this software.

Key Responsibilities

• Prime Sapio Science deployments and major enhancement projects in EMEA.
• Own the success of deployments from project kickoff to go live.
• Manage multiple projects whilst coordinating the team to keep them on track.
• Advise the customer on Sapio Science best practice, ensure the deployment is best placed to succeed.
• Follow Sapio Sciences agile deployment methodology wherever possible ensuring regular customer communication touch points are in place.
• Develop detailed project plans to guide the customer and internal teams through the engagement.
• Ensure time, budget, quality and success criteria are met for each project.
• Regularly evaluate progress vs plan raising issues in a timely fashion to ensure corrective action plans are quickly put in place.
• Work to ensure that all Sapio teams are well briefed prior to any deployment and maintain a highly professional customer engagement.
• Work closely with the Head of Programs to ensure appropriate internal resource allocation is achieved across projects.
• Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.
• Work closely with the Sapio Sciences US team to establish scalable processes and methods of working across the Customer Success PM organization including supporting IT tools.
• Meticulously manage all PM related deployment services documentation

Personal Qualities

• You are a self-starter who is happy to learn from the first principals.
• You are highly respected and trusted by the customers you work with.
• You are a problem solver.
• You are a great communicator.
• You are focused on activities that add value and avoiding those that do not.
• You are determined and persistent.
• You are customer centric and approachable.
• You maintain the highest standards of integrity and respect for co-workers, customers, and prospects.

Essential Experience

• 10+ years of Project Management experience with a preference for Life Sciences working with a LIMS or ELN software environment, but not essential for the right person.
• Substantial experience managing internal and external stakeholders to meet project success.
• Experience in planning and leading external client workshops and documenting project plans
• Proven organizational skills, with the ability to deliver agreed workload within deadlines whilst maintaining a high degree of accuracy and attention to detail.
• Strong analytical, problem solving and fact-finding skills.
• Experience of business change and transformation with ability to advise on best practice.

Additional Requirements

• A BS/BA degree or equivalent. Life Science (e.g., molecular biology, chemistry) is preferrable but not essential.
• Agile Project Management certified or demonstrable experience.
• Excellent listening and presentation skills.
• Ability to travel to client sites within EMEA.
• Demonstrated success working responsibly and effectively from a home office.
• Effective time management, and prioritization skills.
• Good computer skills (Excel, PowerPoint, Word, CRM Programs).
• Ideally a second language (German, French).

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