Night Resident Experience Manager - New Victoria

Purpose of the Role

The Night Manager will report to the Resident Experience Manager and will work alongside the wider site team to deliver exceptional, consistent service to both the current and potential residents of a large Build to Rent development in Manchester. They will act as an ambassador for the business, whether face to face, in writing or by telephone to guests and contractors at all times.

Key Responsibilities

• Welcoming visitors to the building in a courteous and helpful manner.
• Quality control of all amenity spaces, ensuring all areas present well at all times
• Taking inbound phone calls, redirecting or taking messages as required.
• Taking delivery of parcels and distributing to residents’ lockers.
• Responding to resident queries promptly by telephone and email.
• Logging the distribution of necessary equipment for the use of Resident Experience Managers.
• Scheduling resident arrivals and departures and associated activities.
• Maintaining logbook of current and past contractors and onsite visitors.
• Key management including signing out of key fobs to contractors and ensuring their prompt return.
• Assisting the team with resident event planning, management and execution.
• Logging reactive maintenance enquiries and passing them onto Resident Experience Manager/Maintenance Operative.
• Carrying out Inventory and check out reports (using iPad and specialist software) for tenancies. Providing reports to Resident Experience Manager once complete.
• Office and kitchen supplies stock management to include loading and unloading dishwasher on a daily basis (office cleaner will take care of the rest).
• Ensure comprehensive handover at the end of all shifts.
• Monitoring CCTV.
• Reporting incidents to the National Operations Centre and to the General Manager.
• H&S compliance - Conducting flushing of water outlets and logging data. Regular building patrols. Undertaking weekly Health and Safety checks.

The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the asset.

Skills, Knowledge and Experience

Essential

• Ability to demonstrate good levels of customer service at all times.
• Ability to work on own initiative and deal with demanding situations.
• Honest and reliable work ethic.
• Partake in on-site training for emergency procedures.
• Excellent organisational, interpersonal and communication skills.
• Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
• To undertake additional training and career development.
• Well presented.
• Accurate record keeping with good attention to detail.
• Must be computer literate and be able to use Word, Excel, PowerPoint, Outlook

Desirable

• Operational experience within the hospitality and/or property sector
• In order to comply with the Security Industry Act 2001, Night Managers will need to hold a valid SIA Security Licence
• Basic knowledge of H&S legislation.
• The candidate attributes detailed above are considered to be non essential although training will be provided on more technical aspects of the role.

Working Hours - 48 Hours (Four days on four days off – 12 hour shifts)

Salary - £28k-£30.5k + plus discretionary bonus

Please see our Benefits Booklet for more information.

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