Guest Experience Assistant

Customer Service Assistant

SEA LIFE Manchester; Barton Square Bridge, Trafford Centre
Manchester, GREATER MANCHESTER, M17 8AS
United Kingdom

Working here feels pretty outstanding and our Guest Experience Assistants are a vital part of the overall experience. Therefore, we’re looking for people who strive for the best, are guest focused, and radiate passion and enthusiasm.

What we are looking for

• Previous experience of working within a guest facing environment
• The ability to think on your feet
• Confidence to deliver fun and engaging talks
• Excellent communication, listening, and motivational skills
• A genuine interest and passion for marine life

As a Guest Experience Assistant you will play a pivotal role in educating and entertaining our guests of all ages; delivering informative talks and shows, promoting conservation messages and campaigns, engaging guests at our interactive rock pools and leading Behind the Scenes Tours. You will also deliver educational workshops for school groups but most of all provide outstanding customer service to all our guests!

You’ll go out of your way to ensure our guests have a fun, educational and exciting visit. You could find yourself helping customers at any point throughout the attraction.

We have part-time, fixed term roles on offer until November 2023 . Our attraction is open daily, so flexibility is needed as shifts will include weekends, bank holidays and school holidays.

What's in it for you

Alongside a truly unique working environment, we can also offer,

• An hourly rate of £10.52, paid fortnightly
• 25% discount in our retail shops and restaurants and 40% online LEGO discount
• Access to an outstanding employee discount website
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year

Sounds pretty phenomenal, right?

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Midway.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.