Order Management & Self Invest Administrator

About The Role

Purpose

Responsibility for Order Management with an emphasis on settlement administration activities on behalf of 7IM, delegating to other members of the operational team as and when required. Liaison with third party platforms, administrators, Fund Managers and custodian/ settlement agents, where appropriate, in order to fulfil Order Management responsibilities. Enhance, create and ensure adherence to internal and client operational procedures. Provide support to the Self Invest proposition, speaking to self-invested clients to take orders and instructions to buy or sell securities, answer general queries Managing email inbox of queries and seeking cross departmental support to resolve when necessary

Responsibilities:

Order Administration

• Creation of manual orders for execution on discretionary, advisory and model rebalance orders.
• Processing and monitoring of orders through to settlement agent / custodian, resolving queries as they arise.
• Creation and execution of switch instructions.
• Assistance in creating model weightings on 7IM and external Platforms.
• Daily review of reconciliation reports.
• Any Ad Hoc processes that need completing.

Self-Invest Administration

• Execute buy & sell trade instructions for self invested clients
• Organise ISA Subscriptions
• Execute withdrawal instructions
• Set up and maintain standing orders & monthly withdrawals
• Ensuring clients’ accounts do not become overdrawn; fixing this issue if it occurs
• Providing ad-hoc valuations/transaction histories when requested and investigating any client queries
• Organising transfer out of accounts to different providers
• Processing account opening/closings and change of service type requests
• Processing corporate action instructions
• Sending out trade confirmations and tax packs Updating client data on internal systems

Settlement Administration

• Monitoring of settlement agent / custodian to include acceptance of STP UTM trades, unsettled trades / positions, market checking, trade confirmations/ matching and client debtors.
• Bargain amendments – processing of all deal amendments ensuring correct booking, documentation, sign off and tracking.
• Fund Manager liaison to assist in timely booking and settlement.
• Reviewing STP connections to ensure trades have been accepted by EMX/ Calastone and enhancing the coverage.
• Ensure coveralls are in place where available.

Dealing Cover

• Cover for dealing responsibilities to include placement of market trades, retrieval of broker confirmations and completed trade booking.

Self Invest

• Execute buy & sell trade instructions for self invested clients
• Organise ISA Subscriptions
• Execute withdrawal instructions
• Set up and maintain standing orders & monthly withdrawals
• Ensuring clients’ accounts do not become overdrawn; fixing this issue if it occurs
• Providing ad-hoc valuations/transaction histories when requested and investigating any client queries
• Organising transfer out of accounts to different providers
• Processing account opening/closings and change of service type requests
• Processing corporate action instructions
• Sending out trade confirmations and tax packs
• Updating client data on internal systems

Relationship & Support

• Relationship with Operations, Platform/ Regional Relationship Management and the 7IM Relationship Management teams providing support and ensuring procedures and controls are adhered to at all times.
• Timely resolution of queries relating to client positions and accounts.
• Service provision to internal clients.

Other

• Keep abreast of market and regulation developments, especially with regard to dealing, settlement, clearance and custody.
• Treat clients (internal and external) and colleagues fairly and adhere to the 7IM mission and tenets.
• Building good and lasting relationships with clients (internal and external) and understand their motivations. Provide suitable solutions that meet their needs.
• Provide clear and relevant updates to clients (internal and external) and to colleagues to build client confidence.
• Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns.

About You

Knowledge:

• 1-2 years industry experience some within a Unit Trust or Dealing Support role.
• Knowledge of investment platforms would be beneficial but not essential.
• Knowledge of Pershing systems and procedures would be beneficial but not essential.

Qualifications:

• Relevant industry qualifications beneficial but not essential, including SII Certificate in Securities & IOC.

Skills:

• Organisation skills.
• Process Design skills.
• Ownership and Initiative required to resolve problems and escalate where necessary.
• Control, accuracy and quality assurance skills.
• Numeracy skills to understand, process and check a range of data.
• Good knowledge of operational administration including settlement, custody and clearance.
• Time management and ability to prioritise.

Other relevant information

• Reports to Head of Dealing.
• Subscribe to 7IM’s Mission and Tenets and Treating Customers Fairly initiatives.
• A ‘team’ attitude is needed – helping others when required.
• Flexible attitude to duties as predominantly hands on approach to training will be given in all aspects of the operations roles. The successful candidate will have to provide holiday cover.
• Other responsibilities as reasonably required by the line manager and/or 7IM.

About Us The ‘7’ in 7IM refers to the seven original founders of the business. Back in 2002, they couldn’t find a firm they trusted to manage their families’ money properly – big banks seemed impersonal and greedy, while most boutiques lacked the necessary investment process and structure. They started the kind of organisation they’d like to invest with themselves.

Their aim was to deliver steady returns over the long term, while keeping an eye on risk, using the best technology. They wanted everyone to have access to the kind of service and expertise that institutional investors would expect.

We’ve evolved since then. In 2015 Caledonia Investments joined us as a major shareholder. In 2018 we acquired Tcam Asset Management, a firm we felt closely aligned with our investment philosophies and multi-asset approach. In 2020 we continued our long-term growth strategy and acquired the award winning London based financial planning firm Partners Wealth Management (PWM). PWM will continue to operate as an independent company, retaining its brand, identity and leadership.

Our team, our clients and our funds under management have grown steadily over the years. From our offices in London, Edinburgh and Jersey, more than 400 talented people manage over £19 billion for a range of clients, including individuals and families, financial advisers, corporates, charities and trustees.

We still follow our founders’ plan and aim to get the simple things right all wrapped up with real, honest, human service – that’s what sets us apart from everyone else.