Representative Customer Service

Representative Customer Service Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine. We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people.
Location: Preston Manor Role Purpose:

• The jobholder ensures that they work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations
• Organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation
• Giving commercial assistance to both customers and sales managers in e.g. handling offers and ensuring information flows
• Handles and ensures the correct workflow of external complaints

Responsibilities:

• Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues
• Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued
• Customer Inquiry handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager
• Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.
• Logistics: Perform inbound and outbound forwarding activities
• Export: Track shipments and communicate with customers about the transportation progress / Coordinate shipping with customs agents for clearance on overseas deliveries

About you:

• Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience
• Or prior experience in customer services or logistics role in an international environment with experience in export/import document handling
• English – proficient verbal & writing
• Local language of the country of base and main operations – proficient verbal & writing

But most importantly, if you embrace our core values, and if this role sparks your enthusiasm to apply your passion to contribute in a meaningful way as a part of Sibelco’s team of unique talents within a diverse international business community, then we very much look forward to hearing from you.
Please click apply to register your information and contact details on the recruitment portal so one of our team can get in touch.
Inclusive Team Culture: Attractive Employer (sibelco.com) Sibelco recognises the strength of our diverse global workforce and values difference and inclusion for all. Our rich mix of people bring an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all current and new employees to grow and reach their full potential.
Salary & Benefits: We will gladly discuss these aspects with you at interview stage.
Meet our People: Careers (sibelco.com) Recruitment Process: Recruitment process (sibelco.com) We welcome your application and will make reasonable adjustments where required to support you through the selection process. Sibelco Targets: Sibelco priorities (sibelco.com) We have set clearly defined sustainability priorities and targets, with key environmental and social objectives, which include Health & Safety, Climate & Energy, Community Engagement, Human Rights and Business Ethics. Please note we have a Global Talent Acquisition Team and we will not therefore be requiring agency services