Operations Officer UK Payments

BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply. Job Description: THE ROLE Reporting to the Manager, UK Payment Operations, the successful candidate will be assisting with the day-to-day processing of all roles within the UK Payments Operations team. The team currently consists of 6 employees who support the operational activities for SVB’s cash management and across the business. As well as the UK, the job-holder will be expected to work closely with colleagues across the enterprise in order to maintain consistent and exceptional standards of service. This role requires the ability to “think on your feet” to ensure that deliverables are met. An understanding payments and banking processes is required. Responsibilities: The broad spectrum of responsibilities will include, but will not be limited to:

• Process all clearing items – BACS, Faster Payments, SWIFT, SEPA, ACH, CHAPS, Direct Debits & Cheques, ensuring they are processed accurately and within industry cut-offs.
• Assist the UK Payments Manager with process change to improve team efficiency and help optimize processes within the team.
• Investigate any payment or system issues with internal stakeholders.
• Liaise with Client Advisory Services and Relationship Management Teams with regards to rejected and exception items.
• Work closely with the Compliance & Fraud teams in regards to transaction monitoring.
• Undertake payment investigations on behalf of clients and or Client Advisory Services.
• Maintain existing and create new procedural documentation.
• Resolve any issues in order to limit client dissatisfaction and possible lost revenues.
• Work with Treasury and the Reconciliation Dept to help resolve unsettled items to mitigate settlement and risk, limiting potential lost revenue and aged items.
• Work with Counterparty Banks in order to confirm and investigate outstanding items.
• Work with various audit teams during the numerous audits and testing periods in order to provide these groups with whatever files and transaction samples requested.
• Requirements: Hard-working, self-motivated and able to work independently in a small team-oriented environment.

The ideal candidate should be able to identify and work to deadlines and be able to think beyond the initial set of facts or issues when using problem-solving skills to produce work that is “right first time, every time” to meet client and internal customer expectations. They should be able to prioritize work independently, by focusing on the needs of the client and the bank itself. The role is critical in the fulfillment of internal Service Level Agreements, and delivering the wider targets and objectives of the team, the department and ultimately the bank as a whole. He or she should bring a strong sense of ethics and have the ability to quickly develop a full understanding of new products and processes. They should demonstrate commercial awareness when responding to, or contributing to the development of product and process enhancements. A commitment to personal development is essential in order to support the department through the understanding of other roles and functions. They should be comfortable with communicating verbally and in writing with colleagues with a wide range of seniority and in different departments, as well as external vendors and occasionally clients SKILLS AND REQUIREMENTS Essential

• Knowledge of UK & International payment types.
• Understanding of payment formatting & swift message types.
• Solid experience in banking/financial services.

Communications: The individual must have excellent communication abilities, including strong written & verbal skills. The individual must be an excellent listener, who works to understand the needs of others. Interpersonal Style: The individual should have an entrepreneurial, collaborative approach and a flexible style that allows for the input of others. The individual must share the following core values of SVB: o An emphasis on achieving the organisation’s goals, versus individual achievement; o An “enterprising” approach with creative problem solving; and o A focused and results driven mindset. LOCATION Remote Working & London, England © 2022 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB). Equal Employment Opportunity Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices. Silicon Valley Bank UK Limited is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK (Company Number 12546585). Silicon Valley Bank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Firm Reference Number 543146). Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.