Account Manager

Searching for an Account Manager role within the commercial property industry? Where you can work for a fresh, flex, fun and friendly company? A role where you can manage your own time, providing great service and expertise to our clients, where you can also ensure you have a great work life balance?!

We have an exciting opportunity for an Account Manager to join our growing team and support the Commercial Building Surveying team.

How does the role look?

Varied

• Working closely with our internal team to provide a top quality client experience.
• Engage, research, and develop client accounts, identifying new and ongoing opportunities, sharing our range of services, with the ability to cross sell and introduce other service lines to our clients that could benefit them, which in turn will increase our revenue.
• Understanding our client needs and producing fee proposals, taking the time to check they have been received, and the proposal talked through, with any questions answered.
• Ensuring client feedback is received and any concerns dealt with in a proactive manner.
• Using the CRM as the communication hub of the business.
• Provide new and fresh ideas to the role to ensure our service levels are the best and our service lines remain fresh and current.
• Not being shy of working to revenue targets and KPI’s to achieve your portfolios growth targets

Client and people focused

• First-class level of pro-active account management.
• Monthly and quarterly account reviews with our clients, reviewing their portfolio of properties and Increasing opportunities and revenue.
• Organised and efficient.
• Building relationships is key.

Full lifecycle

• Be part of the dream team working alongside our surveyors and project managers in providing the highest level of service to our clients, being the trusted advisor, resulting in repeat business and increased revenue.

Development

• Every day is a school day and we fully support and encourage a proactive approach to self-development, if you have any ideas, we are always open and are here to support you in your career.

Who are we?

From how we work to where we work – Sillence Hurn are not your typical building consultancy.

Flexible working has been at our core since we were founded in 2019. Set-up by Alex Hurn to challenge and inspire a traditional industry, we have grown fast due to our energised team and innovative approach.

We are a close-knit team and looking to continuously grow but we’re not planning any hierarchies here.

We have dedicated sales, marketing, and client service teams who continue to pack our pipeline with variety. We’d say we’re like a corporate onion but without the layers. And less layers means our team get more hands-on experience and can make as much difference as you want.

Why us?

Relaxed attitude? That’s us. Bring your authentic self to work and forget the formal workwear. If not straight away, save it for our quarterly team days (we like to have fun too!).

Genuine flexible employer? That’s us. Work / life balance is at our core. Home, a café, the office (Southampton or London), your friend’s place, your grandparent’s, the gym – when we say flexible working, we mean flexible working, anywhere you want (within the UK – for now).

Open-minded? That’s us. New skills, technology, types of office snacks – bring your ideas to the table anytime.

Ambitious? That’s us. We have a packed pipeline of projects and fantastic clients so you can focus on what you do best.

Made it this far?

Great, then you may be thinking one of the following:

1.Where can I find out more about Sillence Hurn?

2.Will my experience / skills align?

3.How can I apply?

4.Not my bag (we’re not offended, it’s okay)

Something missing?

We haven’t listed our requirements for a reason – we are dedicated to building a diverse, inclusive, and authentic workplace. If you think your skills and experience could align with the above, we’d like to hear from you.

Job Type: Full-time

Salary: £35,000.00-£40,000.00 per year

Benefits:

• Company pension
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: Hybrid remote in Southampton, SO14 3TJ