Activities & Camping Supervisor

SOUTH WEST LAKES TRUST

SIBLYBACK LAKE ACTIVITY CENTRE

1. JOB DESCRIPTION

1.1 JOB TITLE Activities and Camping Supervisor – Siblyback Lake.

1.2 Wage : Hourly

1.3 LOCATION Based at Siblyback Lake, but may be required to work at

other lakes on occasions.

1.4 HOURS 0 - 40 hrs per week to include weekends,

evenings and bank holidays.

1.5 Start Date : April 2023

1.6 RESPONSIBLE TO Visitor Experience Manager – Central.

2. OVERALL PURPOSE

2.1 To support the operation of a safe, efficient and profitable Activities Centre, coordinating hire and launch activities. To be responsible for the operation of the campsite. . Working closely with the Visitor Experience Manager and Assistant Visitor Experience Manager, assist in the development of all site activities, including the game fishing operation, balancing recreation and conservation targets of the site.

3. KEY TASKS AND RESPONSIBILITIES

• Support the operation of a successful, profitable and safely managed multi-activity Centre.
• Manage and deliver activities on site as per South West Lakes Normal Operating Procedures.
• Work with the Central Visitor Experience team to coordinate client bookings for activities and camping, site maintenance and cleaning.
• Liaise with other site stakeholders with regards to day-to-day running of the Centre and all activities.
• Work with wider Visitor Experience Team to ensure that all activities adhere to recognised Trust and National Governing Body safety standards.
• Support development of a reliable and trustworthy team of staff at the Centre; maintaining a current list of staff qualifications and details; controlling staff rota to ensure adequate staffing at all times.
• Ensure that all enquiries regarding watersports, camping and angling are dealt with and excellent customer relations are maintained.
• Maintain Centre equipment and documentation to standards required for RYA and AALA inspections. Work closely with key activities employees regionally to ensure consistency of high standards.
• Assist the Assistant Visitor Experience Manager in dealing with suppliers and ensuring money, invoicing and relevant paperwork from all activities are accurate and follow strict Trust financial controls and procedures.
• Liaise and co-operate with all other water users and operations on site.
• Responsible for ensuring site security and keeping safety/maintenance records of all equipment.
• Responsible for ensuring site, buildings and facilities are maintained to a high standard of cleanliness at all times.
• Assist in raising the profile/development of the Centre
• Be accountable for health and safety of colleagues, customers, contractors and self.

Carry out such other duties as may reasonably be assigned by the Trust.

4. QUALIFICATIONS, CAPABILITES AND EXPERIENCE REQUIRED

Essential:

• Powerboat qualification to RYA Safety Boat level.
• Proven, previous experience of working in the watersports industry.
• Proven ability to communicate with customers at all levels.

Preferred:

• Valid First Aid qualification.
• RYA Senior Dinghy Instructor and/or Senior Windsurfing Instructor.
• Administration experience.
• A Paddlesports qualification in canoeing, kayaking or SUP.
• A knowledge of angling.
• Experience of operating in a sales environment.
• Experience in managing and motivating volunteers.
• Current valid UK driving license.

Job Type: Full-time

Salary: £10.42-£11.10 per hour

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person

Reference ID: Activities & Campsite Supervisor