Housing Officer – Income Management Team (P1293)

Job Title: Housing Officer – Income Management Team (P1293)

Salary: £34,483 up to £37,924 inclusive annual salary + up to 19.7% employer pension contribution.

Contract: Permanent

Post: Full-time, 37 hours per week

Location: Hybrid working options

Annual Leave: up to 31.5 days, plus public bank holidays

Service Area: Community and Place Delivery

Closing date for applications: 7th May 2023

Interviews are scheduled for w/c: 22nd May 2023

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

Housing Services are responsible for managing and maintaining 5000 properties including sheltered housing, temporary accommodation as well as general needs tenancies. Our team is currently divided into two teams, an income recovery team and neighbourhood management team. This vacant post is based within our income recovery team.

You will be responsible for a number of functions related to duties in connection with income recovery for secure, Introductory and flexible tenancies. This includes management of tenant rent accounts, supporting tenants who fall into arrears and representing the council in court. There is a strong emphasis on tenant consultation and participation within the responsibilities of this post. You will work with a wide range of stakeholders as well as voluntary sector agencies who provide support and advice to tenants and with Councillors on issues related to their ward.

You must be educated to degree level or with previous experience of working in social housing within a front line service. Working knowledge of relevant legislation and legal procedures relating to tenancy and income management together with debt recovery is essential for this role.

You must be an excellent communicator, be IT literate with the ability to use an Orchard housing management system or similar. You will be required to attend occasional evening meetings and evening working as needed.

In addition to working within a great team and a comprehensive salary you will have access to:

• Up to 31.5 days annual leave + bank holidays
• Local Government Pension Scheme with current employer contribution up to 19.7% employer contributions

• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training opportunities
• Discounted membership at selected local sports and fitness centres
• Leisure and travel discounts

This post is subject to a Basic Disclosure Check.

For an informal discussion, please contact Lina Clifford, Housing Income Team Leader on 01727 819317.

For full details visit www.stalbans.gov.uk or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.