Front of House Manager

Job description

Overall Purpose

The role of the Front of House Manager is to provide support, guidance, and leadership to colleagues on site. This includes supervising and leading several buildings in different locations ensuring all process and procedures are being adhered to, as well as standards being upheld. Role also involves building strong and lasting relationships with St James clients.

Duties and Responsibilities

• Ownership and accountability for several buildings in London within St James.
• Full understanding of process and procedures of sites, opening and closing procedures and any security contacts for your buildings.
• Responsible for leading, managing and motivating your FOH team members
• Creation of management reports, maintaining databases and assisting with presentations
• Collaborate with all service partners to ensure that the standards are adopted across each building providing a seamless guest experience journey
• Conduct interim and probationary reviews - devise a plan, implement, and monitor. Obtain appropriate feedback
• Visit and spend quality time at each location, providing support, advice and/or guidance to your colleagues.
• Active role in the recruiting of potential new colleagues.
• Review periodically front of house operation manuals to ensure information is current and relevant.
• Assist with events and pop ups as and when required.
• Conduct PDR’s (appraisals) on an annual basis.
• All H&S paperwork i.e risk assessments and DSE forms are up to date on an annual basis.
• Lead on HR matters, this includes performance management, Return to Work catch ups, Advice and Counselling meetings, investigation, disciplinary and appeal hearings etc.

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Knowledge and Skills

• Proven working knowledge of delivering exceptional customer service at a senior level.
• Previous experience in managing staff at multiple locations.
• Previous experience in managing and leading a large team with managers as line reports - essential.
• Previous experience in conducting HR matters (PDR’s, investigations, disciplinaries etc) - essential.
• Proven experience in client management
• Exceptional command of the English language both verbal and written
• Organised, self-motivated and attention to FOH standards
• Strong knowledge of IT with experience of using Microsoft Office, Word, Excel & PowerPoint.

St James Facilities Services is a fast-growing specialist in providing premium Reception, Front of House, and Concierge services. We understand the importance of conveying a professional team spirit that reflects our “client culture”. We are committed to cultivating and promoting equality, diversity, and inclusion. These values are reflected in our organisational processes and practices.

We are not a recruitment agency and if successful, you will be a full-time permanent employee.

If you are interested, we invite you to visit our website www.stjamesfacilities.com

Job Types: Full-time, Permanent

Salary: £35,000.00-£40,000.00 per year

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Private medical insurance
• Store discount

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: One location

Reference ID: Front Of House Manager