Customer Care Administrator / Stores
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Position Overview & Specifications
Stately-Albion is a manufacturing company that constructs and assembles residential park homes and luxury holiday lodges that are customer focused in design and value. All of our park homes are built using modern materials and design technology while hand-built in the traditional way to coach-building methods and values.
Customer Care Admin/ Stores
Dealing with park owners, park managers and homeowners other departments over the phone and via email in regard to the administration of customer and homeowner records associated with Park Home Warranty.
Based: Stately-Albion, Abercarn.
Scope
Customer Care is an integral part of Stately-Albion, we depend on a good reputation of customer service to maintain a future, healthy order book and to ensure we provided the correct aftersales service to our customers and homeowners. Our customers must feel they have received a good level of service, to ensure the continued success of the business.
Key Attributes
Administrator’s must:
Be punctual and reliable.
Work to the H&S standard required, including the correct use of PPE.
Be prepared to work occasional additional hours and weekends, as the demands of the office require (paid).
Be courteous and polite to all customers.
Manage their own workload within the working day, doing what is required in the office on that time and day.
Work well as part of a team.
Booking in stock from other departments.
Skills
All Administrators must have relevant skillsets and experience in:
Customer services, including telephony complaint handling.
Dealing with complex customer issues.
IT skills – Microsoft Windows & Office.
Some product knowledge of general construction materials and their uses.
Training will be provided.
Hours:
Monday - Thursday: 08:00 - 17:00 (1 hour unpaid lunch)
Friday: 08:00 - 16:30 (30 minute unpaid lunch)
Total weekly hours: 40.
Job Type: Full-time
Salary: £22,880.00-£23,920.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Administrator
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Care Administrator / Stores roles across STATELY ALBION LIMITED's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,880 - £23,920 bracket, including retirement vesting and health parity.
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