Experience Specialist

We are looking for driven Experience Specialists with a passion for people and technology to join our amazing team at Samsung KX. Samsung KX was launched, in collaboration with Stellar Global, in 2019. Based in Kings Cross, London, Samsung KX is their impressive flagship European brand experience space and Stellar is responsible for managing and developing its exceptional people. Designed to give guests the ultimate immersive brand experience, Samsung KX is a place where people are invited to discover, interact with and learn new skills in a dynamic environment through a range of workshops, events and performances together with local community partners.
As Experience Specialist you are responsible for the day to day business at the space. Whether it's welcoming guests at reception or answering questions about the latest Samsung products from customers before they move on to purchase, you are the go-to person for everything that goes on in the space. You strive to create a great, enjoyable experience for every guest that walks through our doors, while ensuring sales are being made and events run smoothly. You are comfortable speaking in front of crowds and are capable of giving tours and can handle unexpected challenges thrown your way.
You will get to work at an exciting space that truly feels like it was transported from the future and work in a team of talented individuals who all work toward the common goal of making Samsung KX a place customers love to visit and return to.

What are we looking for:

• A positive mentality and a drive to succeed
• Experience in retail is preferred
• A keen interest in technology
• Someone who is customer oriented and takes a consultative approach to selling
• A team-player who loves sharing their passion with others

What we offer:

• Samsung work phone
• Discount at Samsung members only website
• 21 days annual leave + Bank Holidays (and 1 extra day following the completion of 1 year of service)
• Health cash plan
• Great staff benefits