Client Relationship Manager
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Position Overview & Specifications
Client Relationship Manager
Sittingbourne
Basic Salary £38,000 - £50,000, flexible dependant on experience
Full time, Permanent,
About the role
This role is to be a single point strategic leader and advisor. Working with our clients, stakeholders and other providers to meet our team’s fundamental outcomes. You will meet and exceed client requests to deliver great customer service, highlight opportunities to increase income and profitability with installations, service and commercial aspects of the contract and improve KPIs.
You will actively resolve operational issues that are hindering performance within your realm of authority, you will escalate and seek support from your line manager where appropriate. You will create a winning team that is complimented on its high quality of work, customer service excellence and efficiency. You will be a Swale Heating Ambassador who promotes our values of; Integrity, Excellence, Respect, Community and Reliability.
Hours
37.5
Monday-Friday
Between the hours of 8am - 5.30pm
WAIT! What’s in it for you?
Our Company Benefits include:
- 25 days annual leave entitlement (excluding bank holidays)
- Discounted gym memberships, cinema, shopping vouchers and more
- Buy & Sell Annual leave scheme
- Employee Assistance Programme
- Private Healthcare plan
- Company pension scheme
- Employee assistance programme
- Access to Headspace meditation app
- Access to Sodexo benefits portal
What do we need from you?
- Essential experience within a customer facing / key account management role
- Excellent planning and organising skills
- Well-developed, analytical and problem-solving skills
- Good interpersonal and relationship building skills that allow collaboration with other departments
- Understand and can follow organisation’s goals and values relaying and sharing with staff and clients
What are you waiting for? Apply now!
Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.
Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.
By applying for this position, you agree to our Terms and Conditions and Privacy Policy located on our website.
Job Types: Full-time, Permanent
Salary: £38,000.00-£50,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Client Relationship Manager roles across Swale Heating Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £38,000 - £50,000 bracket, including retirement vesting and health parity.
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