Customer Service Agent

Customer Service Agent

Temporary to Permanent £10.42ph then a permanent salary of £20,962 per annum plus a performance related bonus

Full time hours of 37.5 per week between 8am-6pm Mondays to Fridays, you will be on a rota working 1 in 4/5 Saturday working 9-5 (with 1 day off in the week). This role is a work from the office role in Nottingham with Saturdays working from home

The role:

Are you passionate about providing the best customer service? Do you have the best telephone manner and want to work for one of the best organisations in the industry? If so - look no further!

We are currently recruiting for a Telephony Operator on behalf of a national award-winning recognised brand! This is an exciting opportunity for an enthusiastic individual to join an ever-growing organisation.

You will provide the very best and efficient customer service and telephone support for all customers and deal with all enquiries in a professional manner. They do have extremely high call volumes so this suitable for someone who likes to work in a fast-paced role and you will need to ensure you are responding to calls quickly but keeping the standards extremely high.

Main Duties

§ To answer all incoming calls in a timely, professional and confident manner.

§ To assist in finding the right information for customers in a professional manner.

§ To take clear messages and deliver them in an efficient way

§ To maintain an ongoing rapport with all colleagues and customers.

§ To maintain communication with your team members to ensure there is adequate cover throughout the day.

§ To carry out ad hoc administrative duties as required.

§ To maintain a high standard of personal appearance during any visits to site and whilst attending sessions on zoom/Teams calls etc.

Experience required:

A minimum of 1 year’s experience of working in a similar role. This role may suit someone who is used to taking large volumes of calls in a professional manner.

In return the company will offer you a great salary, discount gift voucher schemes, discount on eye care, 23 holidays plus statutory holidays, refer a friend scheme and much more!

You will notice there is an OTE for this role, there is no upselling or sales involved. The bonus is achieved by hitting or exceeding KPI’s based around call volumes.

If you are interested, please click on the link below to apply and do not miss this great opportunity!

Job Types: Full-time, Permanent, Temp to perm

Salary: £10.42 per hour

Benefits:

• Company pension
• Flexitime
• Life insurance
• Private medical insurance
• Work from home

Schedule:

• 8 hour shift
• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Nottingham: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote in Nottingham

Expected start date: 02/05/2023