Head of IT Infrastructure

Taylor Rose MW are looking for a new Head of Infrastructure to join our brilliant and hardworking firm. We can offer this role as Hybrid working.

Taylor Rose MW is a Top 60 Law firm with a national footprint across England and Wales. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their legal career.

The main role of the Head Of Infrastructure is to oversee and manage company infrastructure and helpdesk teams, server stack (currently virtually hosted) and software solutions (excluding practise management, case management and security solutions). Negotiate and manage significant supplier relationships to strictly imposed SLAs, using service credits if appropriate. Working closely with the CIO, CISO and Technical Director, you will define, plan, implement and

This role involves but is not limited to the following:

Ensure that IT delivers a reliable, supportable and scalable IT infrastructure

Provide excellent user experiences across 2000+ users (and growing)

Conduct vendor and supplier performance management, ensuring value for money

Develop and implement department and supplier SLAs, reporting monthly performance to the IT Operations Director

Provide expertise and advice at the most senior level on policy and strategy

Maintain knowledge of current best-practise, implementing solutions as appropriate

Analyse business requirements of all business departments to determine their technology needs

Oversee upgrading of the new ManageEngine Ticketing System and associated business processes.

Develop staff engineering technical skills and business practices

Introduce practices to drive down outages and remedial demand arriving at the helpdesk

Oversee the introduction of ITIL standards

Lead and motivate your team and suppliers

Ensure high levels of collaboration and coordination between the staff of IT infrastructure and applications support/development.

Ensure effective people management systems are deployed, deliver training and progression opportunities, and manage business succession needs

Maintain structured probations, appraisals and disciplinary processes

Providing line management, coaching and support to IT staff

Provide technical and operational support

Prepare department budgets

Requirements:

In-depth knowledge of analysis, implementation and evaluation of IT systems and their specifications

Sound understanding of computer systems (hardware/software), networks, telecommunications

Sound understanding of security practices

Excellent project planning and management skills

Experience in digital and cloud transformation

Fresh and energetic approach, focussed on delivering continuous improvement

Demonstrable track record in delivering successful large network solutions

BSc/ BA in computer science or equivalent preferred

Proven track record in Senior IT Management, managing multiple IT disciplines such as DBAs, networks and service management

An organised approach to the role, planning strategy and outcomes for each FY

Ability to work with and influence key Stakeholders

Ability to build a team, manage staff, maintain morale, supervise and mentor

Ability to build supplier relationships, creating cost-efficient contracts

Ability to work under pressure and tight deadlines

Travel across office portfolio as required

Taylor Rose MW will contact you by telephone or email regarding your application. We do not ask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team.

Company Core Values:

Aspirations: To be the best that you can be, motivated to do things better, works smarter, not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business

Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas

Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, gets involved with work that makes a difference, continuously learns new things for personal development

Commitment: Relationships for the long-term

Job Types: Full-time, Permanent

Salary: From £75,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Gym membership
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Peterborough, PE1 5DD: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Senior IT Management: 1 year (preferred)
• Management of multiple IT disciplines: 1 year (preferred)

Work Location: Hybrid remote in Peterborough, PE1 5DD

Reference ID: JTDSPLONPET