Forecasting & Performance Analyst (Mortgages)

Forecasting & Performance Analyst - Mortgages

Salary up to £45,000

Manchester /Remote/flexible working.

35hrs per week

Want to change the world? A career that makes a difference

We’re not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Formed in 1872 in Victorian Rochdale, our bank is built on co-operative values that stand strong today. A lot has happened in 150 years, we don’t just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we’re market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.

There has never been a more pressing time for our Bank to focus our efforts on causes that matter to our customers and colleagues. Why not see where you can make a change, and join the UK’s original ethical bank to continue our ambitions to lead the industry on environmental and social issues in 2023 and beyond.

The role:

As the Forecasting & Performance Analyst within our Mortgages space, you will be responsible for planning, performance management and analysis, defining reporting, and insight for the end to end customer experience for Mortgage Products all within Bank defined risk appetite. You will be a forward thinker ensuring continuous improvement & insight generation - combining, reviewing, and interrogating the data in ways to get to a deep understanding of customers’ underlying motivations and needs. A fantastic opportunity to gain exposure to senior stakeholders within the bank.

Key Accountabilities:

• Financial planning / budgeting and forecasting – build and update budget and forecast for Retail products and for specific projects
• Lead effective relationships with key internal stakeholders responsible for analytics and forecasting.
• Measurement and tracking of Retail P&L performance - Identify and put in place relevant KPIs, systems or processes to measure operational delivery and performance. Track performance against KPIs.
• Data analysis - Using appropriate tools to analyse data in order to understand business performance and customer behaviour; to profile customers; identify segments within the base meeting given criteria. Model scenarios e.g. pricing, promotions, business cases, propensity models.
• Interpretation and action planning - Interpret data to understand root causes e.g. of performance issues; and/or to understand implications of changes (e.g. pricing or policy changes). Recommend actions.
• Customer experience measurement - identify and put in place relevant KPIs, systems or processes to measure customer experience
• Developing reports and dashboards - Develop standard reports and dashboards to meet reporting needs of Mortgage product managers e.g. sales funnels; ensuring what’s measured is relevant to track performance against identified business objectives. Share reports according to agreed schedules and providing any “value-add” interpretation or commentary before passing to other teams
• Support a customer centric culture, which inspires and motivates colleagues across the Retail Product team.
• Set clear objectives, plan, work with delivery areas on the tactics to deliver against the plan and oversee timely adherence.

Knowledge, Skills and Experience Required:

• Strong analytics skills with experience of financial services
• Understanding of critical mortgage product value drivers and commercial outcomes
• Track record in planning, forecasting and financial interpretation skills
• Proven track record in stakeholder management

What You Can Expect From Us:

• Flexible and remote working
• 27 days holiday, plus opportunity to buy 5 extra days
• Competitive pension / income protection / life assurance
• Positive, friendly work culture that promotes work life balance
• Commitment from employers on continued learning & development
• Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.
• 2 paid days for volunteering per year
• ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
• Family friendly policies and supportive working environment
• Recognition scheme and a culture in which we celebrate success
• Colleague network groups committed to inclusion and diversity within our Bank.

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.

If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of back * ground checks, including criminal (DBS) and financial checks.