Photocopier / Print Field Service Engineer
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Position Overview & Specifications
The DMS Digital Group has thrived as one of the North West’s largest independent office technology providers, with over 30 years’ experience. Our range of products and services span across three divisions - Print and Document Management, IT Services and Audio Visual, resulting in a portfolio that can truly offer everything an office needs, from one place.
Due to expansion in 2022 and continued growth plans for this year, we are currently recruiting a Field Service Engineer to join our managed print team. PPD engineer will also be considered.
*New starter bonus of up to £2000 to be included - please see benefits*
Responsibilities:
· Work closely with our experienced Service team to respond to client’s requests promptly and within set SLA response times.
· Providing the very best service levels to our clients at all times.
· Carry out repairs to the reported device, provide support and regular scheduled
· preventative maintenance calls on equipment
· Keeping up to date with all manufacturer service bulletins
· Responsibility for stock
· Time management and being able to work in a fast-paced environment is essential.
· Covering the North West.
Skills Required:
· Candidates must have previous experience as a field-based engineer in Print/Reprographics – Minimum 2 years.
· Experience on Konica Minolta, Develop, Kyocera, and/or Ricoh devices preferred – desktop to production.
· You must be enthusiastic, polite, mechanically and IT literate, organised, and have excellent customer communication skills.
· Problem-solving and identifying faults on mechanical equipment in addition to IT issues, is an essential skill for this role.
· You must be able to work as part of a successful team
Benefits
· Company vehicle/ Car Allowance
. Up to £2000 new starter bonus for new engineers paid quarterly
· Mobile phone
· Laptop
· Pension included
· No weekend work
· please email for more information or send your CV.
Job Type: Full-time
Salary: £26,000.00-£32,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Experience:
- print/copier Engineering: 2 years (required)
Work Location: On the road
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Photocopier / Print Field Service Engineer roles across The DMS Digital Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,000 - £32,000 bracket, including retirement vesting and health parity.
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