Customer Service/Admin Assistant
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Job Description – Customer Services
Our Company
The Panel Company (www.panelcompany.co.uk) is the leading retailer of shower panels in the UK. We are still a small company though with a small company ethos – we respect and value everyone in the business and pride ourselves on being a great place to work. We promote from within (the Managing Director applied to drive one of the vans 5 years ago!) and as we’re growing consistently at over 40% per annum new challenges and opportunities always arise.
The Role
We are looking for a new member of the team to operate primarily in customer services, responding to in-coming phone calls and resolving customer issues and managing orders. With training this role will expand into serving customers and wider administration relating to supporting the logistics team and the management team. There is plenty of scope for progression in our fast growing company.
The Candidate
A good team player with a great attitude with customers. As the front face of the company your role is key in delivering customer satisfaction and delivering our brand values.
Job Types: Full-time, Permanent
Salary: £20,000.00-£22,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: One location
Reference ID: JJL2
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service/Admin Assistant roles across The Panel Company's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £22,000 bracket, including retirement vesting and health parity.
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