Customer Service Administrator
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Our client based in Wokingham, are looking for a full time Customer Service Administrator due to rapid expansion!
The overall purpose of the role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner.
Day to day duties:
- Liaising with clients to ensure swift return of reports
- Making and receiving calls to and from customers and corporate clients
- Making outbound calls to clients chasing for progress updates
- Providing quality administrative support with good attention to detail in case notes and when processing reports and invoices
- Ensuring all new instructions are entered on the system accurately
- Case management
- Making and receiving of calls
- Processing email and post queries received into the team as required
- Chasing of reports via telephone, e-mails and letter
- Ensuring Service Level Agreements are maintained daily
- Maintaining accurate data records, using Microsoft Office and in-house systems
- Uploading medical reports onto the system
- Processing invoices and payment queries
We are looking for a minimum on 6 months commercial experience for this position.
Employee Benefits include:
- 22 days Holidays
- Intercompany social events including Summer BBQ and birthdays
- Nest Pension
- Cash plan
- Free Optician appointments
- Access to 24 hour private GP service
- 24/7 Counselling
- Health and Wellbeing support coaching
- Death in Service Scheme
Get in touch with RR for an immediate telephone interview with the potential of starting ASAP!
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Job Types: Full-time, Permanent
Salary: £22,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Life insurance
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Administrator roles across The Recruiters Room's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £22,000 bracket, including retirement vesting and health parity.
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