Customer Service – Nottingham (work from home 1 week a month)
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
- Nottingham, Nottinghamshire
- Negotiable
- Posted February 10, 2023
Role: Customer Service Advisor
Pay: £10.78 per hour – paid weekly every Friday
Contract: Ongoing Temp
Start Date: Immediate starts available!
Location: Nottingham (NG16)
The Hours: On a 4 week rota shifts can fall between 8am and 6pm Monday to Sunday
We are currently recruiting for Customer Service Advisors to join our client existing team based in Nottingham. You will be completing 4 weeks of training before being entered onto the 4 week rota.
This is an on site role so you must be able to commute to the office in Nottingham (NG16)
To reduce the environmental impact of travelling to the office, you will work from home 1 week per month.
What will you be doing?
- Prioritise and clear the queue having contacted clients and customers to establish correct addresses / label / packaging issues
- Ensure a timely response to email queries from customer service i.e. addresses queries/delivery disputed within an agreed SLA of 24 hours via Telephone and Email.
- Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer
Who are we looking for?
We are looking for people with exceptional customer service skills preferably from a call centre environment.
- Must be competent with Microsoft Office
- Ability to prioritise workload & multitask
- A clear & confident communicator
If you’re interested please apply now!
CCNorthwest
The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Staffing, Recruitment & Subcontracting
Based on transatlantic hiring benchmarks for Customer Service – Nottingham (work from home 1 week a month) roles across The Recruitment Co's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Staffing, Recruitment & Subcontracting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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