Customer Service Advisor
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Position Overview & Specifications
Customer Service Advisor
Pay rate £11.49 per hour
Monday – Friday
Zero-hour contract – Flexible around you
Sparks Teaching Services – A subsidiary company of The Sheffield College
About you
Are you looking for an organisation that really cares about its staff and students? Are you looking for a new opportunity to work Monday - Friday, with no late nights and is highly flexible? Then this role could be the perfect opportunity for you and to start your career with The Sheffield College as a Customer Service Advisor.
The Role
Here at the Sheffield College our students are at the heart of everything we do and this role is pivotal to this. In your role as Customer Service Advisor, you will be instrumental in supporting our staff and students to deliver excellent customer service both face to face and over the phone, providing information, advice and guidance. Guiding our students through every step of their learning experience with us, helping them feel supported and excited throughout.
Do you have the ability to build relationships with our staff and students? Have experience of working in a service delivery role, a professional attitude and confident with IT systems? If so we want to hear from you.
Benefits
We offer a wide selection of benefits in return for the work that you will do, such as
- Working Monday – Friday, no late finish times.
- Free car parking onsite
- Continuing Professional Development
- TOTUM card with great offers and discounts
Next Steps
Closing Date: 31/03/2022
Interview Date: We are looking for people to start ASAP and interviews will be arranged as soon as possible.
As an Investors in Diversity employer we encourage applications from everyone and value diversity in our workforce. Also, as a Disability Confident Leader we are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
We are an employer who are committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures.
Please click the box above to view the job description, person specification and notes of guidance. If you are accessing this advert on your mobile device, the box will be replaced by a button.
To apply please click apply and follow the links and complete the online application. For queries regarding the application process please contact People Operations Team via email CV’s currently not accepted.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across The Sheffield College's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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