Customer Services Coordinator
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Position Overview & Specifications
- Do you have experience of working in a busy retail or hospitality role?
- Do you have experience of coordinating a team?
- Are you looking for a new challenge?
- Ever thought about working in a library?
Maybe the thought of working in a library hasn’t occurred to you before, but if you are an outgoing team player who loves working with people, providing a friendly welcome and excellent customer service, then our Customer Service Team at The University of Manchester Library could be the opportunity for you! We work in a proactive, fast paced Customer Service environment, providing a front line service across several different sites, together with online customer interactions.
We are looking for someone to coordinate our Customer Services Team, to ensure that front line service operations are customer focused at all times, holistic in nature and flexible enough to adapt to changing needs, to provide a world leading customer service.
The Customer Services Coordinator role is 35 hours a week, working a shift pattern which includes weekends.
If you require further information we are holding on campus and online Open Day sessions so you can come and find out more about the role, meet the Customer Services Team and ask any questions.
On Wednesday 8th March 2023 we are holding an on campus Open Day session from 10am to 4pm in the University of Manchester Main Library. There is no need to book just come along. You do not need to attend the whole session.
The location of the Main Library (number 55) can be found at:- display.aspx (manchester.ac.uk)
Don’t worry if you are not able to come along, we are also holding two online introductory sessions on Friday 10th 3rd March 11am-12pm and 2pm-3pm. You do not need to attend both sessions.
We look forward to meeting you.
As an equal opportunities employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Enquiries about the vacancy, shortlisting and interviews:
Name: Debbie Allan
Email: debbie.allan@manchester.ac.uk
General enquiries:
Email: People.recruitment@manchester.ac.uk
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Customer Services Coordinator roles across The University of Manchester's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28,762 - £33,314 bracket, including retirement vesting and health parity.
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