Coffee Barista & Front of House

Coffee Shop Barista & Front of House Job Description

This job description is intended as a guideline; tasks may vary according to the requirements of the

customers and managing directors.

1. Job title – Barista & Front of House Staff.

2. Reports to – Coffee Shop Leader/Directors.

3. Job purpose:

• Making coffee (barista duties).
• Selling coffee, cakes and snacks.
• Support the coffee shop Leader/Directors in the day to day running of the coffee shop, for instance: preparing/serving coffee, operating the till and credit card machine, cleaning behind the counter and customer areas (including toilets).
• Support the coffee shop Leader to create and maintain an ambience and environment in accordance with the vision of the managing directors.
• Ensure the front of house task list is completed each day.

4. Health and safety:

• Comply with the coffee shop allergen guidelines.
• Abide by the coffee shop Health and Safety Risk Assessment.
• Record any workplace accidents.
• Notify the coffee shop Leader/Directors of any ‘near miss’ incidents.

5. Hygiene:

• Ensure the coffee shop customer area is maintained to a very high level of cleanliness and hygiene (including toilets).
• Abide by the coffee shop HACCP plan.
• Notify the coffee shop Leader/Directors of any hygiene related incidents.

6. Maintenance:

• Report any machine or building problems to the coffee shop Leader/Directors.

7. Follow company cash handling procedures.

• Be able to cash up the till and follow The Woods cash handling procedures.

8. Other general specific duties for area of work:

Front of house

• Throughout each day tables much be kept tidy from used plates, cups, cutlery and litter.
• Tables must also be sprayed with disinfectant and wiped regularly between customers.
• Seats must be swept with the dust pan brush and kept free from crumbs and debris.
• All plastic foliage should be sprayed with Febreze fabric freshener to keep it clean and smelling fresh.
• Cake display is wiped and dried each day to remove smears and keep them clean.
• Sink is kept tidy and clean to appear clutter free and be able to use easily.
• Fridge is kept organised, cleaned and restocked throughout the day.
• All under counter storage is organised clean and tidy.
• Coffee machine is polished throughout the day and properly cleaned each evening.

Toilet and hallway

• Hallway is kept clear of trollies and/or any obstacles.
• Dirty washing up is taken from the trolly to the kitchen and clean washing is brought back each time you are passing.
• Baby change, door handles, hand dryer, taps, flush and assistance handles are wiped down to remove bacteria regularly.
• Mirror is polished, sink is washed, bin is emptied and toilet is cleaned down daily.

Coffee Shop Barista & Front of House Person Specification

Customer related – the ideal Barista & Front of House staff will be friendly and understand the importance of customer service and hospitality. They will be willing to go out of their way to help customers.

Drive – confident and able to use their own initiative to maintain customer satisfaction. Willing to learn, flexible and adaptable and go that extra mile.

Qualifications – Barista training is essential. No formal qualifications required though the assistance must be numerate and confident in using standard retail equipment, for instance tills and card processing machines.

Experience – experience of working in a coffee shop or other customer facing role is preferred but not essential.

Job Types: Full-time, Part-time

Salary: Up to £10.42 per hour

Benefits:

• Company pension
• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability

Supplemental pay types:

• Tips

Experience:

• Barista: 1 year (preferred)

Work Location: In person