Hotel Receptionist
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Position Overview & Specifications
Tolcarne Beach Village
Tolcarne Beach Village is in a spectacular spot. A place where our guests come to explore, relax and enjoy of our service, food, drink and spectacular views.
We are looking for an experienced Seasonal receptionist to be part of our front of house team.
The front desk at Tolcarne is the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.
As Receptionist you will be a first point of contact for our hotel guests. We are looking for someone who loves to make guests smile every day and has high standards of service and great attention to detail.
Your communication is key, as you will be required to answer incoming calls, respond to emails, and maintain constant channels of communication with all departments in the hotel.
RESPONSIBILITIES
- Greets all customers in a warm and helpful manner.
- Checks guests in and out of the hotel, issuing room keys and directing guests to their rooms
- Answers inquiries regarding hotel services and related information.
- Planning restaurant bookings for hotel residents while optimising sittings with restaurant visitors.
- Addresses customer concerns and issues or escalates them as needed.
- Maintains work area in a neat and organised manner.
- Manages inbound phone inquiries and routes calls accordingly.
Major advantages for those who have prior hotel experience for at least 1 year.
Additional Information
Benefits:
- Discounts on our Colonial Restaurant and Beach Bar “The Wedge”
- Free surf hire
All year-round contract
Salary: £10.50 per hour with Bonus Scheme
It is a wonderful place to work as we are located right on the beach. You can hear the sound of ocean while you are working which is amazing, so if you have previous experience and a strong background in working in a high-quality hotel, we want to hear from you.
Job Type: Full-time
Salary: £10.50 per hour
Benefits:
- Employee discount
- Flexitime
Schedule:
- Flexitime
- Weekend availability
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Hotel Receptionist roles across Tolcarne Beach Village's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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