Commissioning Support Officer

Employer – Trafford Council Location – Hybrid Working/Trafford Town Hall, Talbot Road Stretford, M320TH Salary range – Band 6, £30,151 - £32,020 Working Pattern – Full Time Working hours – 36.25 Contract type – Fixed Term to 31/03/2024. Application deadline – 13/4/23 Interview type – In person /Teams
ADVERT DETAILS
About the Role We currently have an exciting vacancy in our older people’s commissioning team. The role involves sourcing & brokering care at home services to help Trafford residents live well in the community for as long as possible. The role is fast paced and involves working with acute hospital teams to support timely hospital discharges and patient flow as well as community placements. The successful candidate will hold a portfolio of providers and support them with quality assurance and continuous improvement to remain compliant with their contract with the council and statuary obligations with the CQC.
About you You will be a kind, caring, empathetic individual with a passion for ensuring that people receive high quality social care. You will be organized, efficient, with excellent communication skills and the ability to develop positive, professional relationships with a range of internal and external stakeholders. You will have good attention to detail with the ability to manage your time well with competing priorities. An understanding of commissioning is desirable along with experience of working in an adult social care setting with an understanding of quality assurance processes.
About us As a Commissioning Support Officer, you will work within a small team, supporting the Commissioning Officer with all aspects relating to the brokerage and quality assurance of homecare. This includes but is not exhaustive:

• Completing quality assurance audits with providers and making recommendations regarding quality improvement

. Taking part in a Rota to be the duty commissioner on the brokerage duty functions/ Hospital & Community, sourcing timely care for Trafford residents . Speaking to customers when carrying out spot checks to assess the quality of service delivery of providers and to resolve any concerns or issues raised

• Supporting with billing and invoicing issues, complaints and safeguarding issues

• Checking referral forms to ensure accuracy and liaising with health and social care colleagues where discrepancies are identified

• Ensuring providers have up to date information regarding any legislative changes or requirements for provider

• Monitoring and supporting providers with regard to sustainability, infection control and staffing issues

Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.
Our vision: Trafford – where all our residents, businesses and communities prosper
Trafford really is a great place to work. We’re keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do
We recognise that having a diverse workforce is essential to bringing fresh ideas and perspectives to our Council, so we particularly welcome applications from minority, marginalised and diverse groups, and we in turn promise a fair and unbiased recruitment process.
Additional Information
The core working hours are usually between 8.30am and 4.30am, from Monday to Friday, but there is sometimes a requirement to work evenings or weekends and there may be a requirement to work between Christmas and New Year
An enhanced DBS check with adults barred list check will be required You will have flexibility in terms of hybrid working at home and in the office Driving is preferred but not essential.
CONTACT DETAILS
For an informal discussion, or to find out more about the role, please email or call Deb Jolly- Homecare Commissioning Transformation Lead Tel- 07977 638013 Email: deborah.jolly@trafford.gov.uk
COUNCIL DETAILS
About the benefits You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centred and values based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.
Trafford recognises the importance of staff wellbeing and offer a number of initiatives for staff including mental health first aiders, staff network groups (LGBT+/Carers/BAME/Disability) and health and wellbeing events.

Our great benefits include:-
Local Government Pension Scheme Home Technology Scheme
Car Lease Scheme
Cycle to Work scheme
Simply Healthcare
Employee Discount Scheme - 'Perks at Work' Ability to ‘buy back’ extra annual leave
Reasons to Join our Family | greater jobs
OTHER RELEVANT INFORMATION
Greater Manchester Continuous Service Commitment - Greater Manchester Continuous Service Commitment | greater.jobs (stghavaspeople.com)
Right to Work – your right to work in the UK documentation will be checked
Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.