Service Coordinator
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Position Overview & Specifications
Service: North East Edinburgh Recovery Service
Based: Edinburgh (Based at the Hub in Leith & Satellite Locations in Craigmillar, Cowgate, and Spittal Street)
Hours: Full-Time (37 hours)
Salary: £31,349 - £34,151
Contract: Permanent
Could you help us save lives?
Do you have a passion for helping vulnerable people enjoy as much fulfilment as they can and feel included in their community? If compassion, care and inclusiveness are an important part of who you are, our opportunities to work away from the routine in a demanding, challenging but emotionally rewarding role could be for you.
Our Turning Point Scotland Services in Edinburgh are looking for people like you to help provide individualised support to adults with a wide range of needs, either on an individual 1:1 basis or alongside others and as part of a team.
North East Edinburgh Recovery Hub
The North East Recovery Hub is a one-stop shop which offers a full range of drug and alcohol treatment and support services. We are a multi - disciplinary team comprising of Voluntary Sector TPS, NHS and social work staff. We are based with our main office in Leith, and a satellite location in Craigmillar.
We understand that everybody’s experience is different. When people come to the Hub, we personalise their care to achieve their goals.
The support we provide is always person centred, we do this by involving people who know the person well, this includes family and friends, other health and Social Work professionals, Advocacy services and our own staff members.
You will be expected to keep accurate records about what you do, so attention to detail and a good grasp of IT are crucial.
Service Coordinator Role
As the Service Coordinator you will have overall responsibility for driving the aims of the service, developing local systems and protocols whilst supporting the service manager in a local and national coordination role.
One of your responsibilities will be to act as duty manager; on these days, you will be responsible for allocation of referrals, attending adult protection meetings, signing off risk assessments care plans, and you will be a point of contact for partners and stakeholders. You will be responsible for the line management, support, and development of the Assistant Service Coordinators, Lead Practitioners, and Support Practitioners. This includes delivering inductions, coordinating training and appraisals, overseeing annual leave requests, creating rotas, and facilitating team meetings. As Service Coordinator, you will lead on the implementation and recording of DAISy, the collation of data for quarterly reports and any other data required.
Full details of this role can be viewed on the attached Job Role Profile. Click here
Benefits package Turning Point Scotland have Platinum accreditation in Investors in People. Our staff are our most important asset, therefore we offer extensive training and impressive personal and career-focused development opportunities. You could be part of an organisation that not only offers excellent careers but makes a real difference to thousands of People’s lives and achieve your own personal fulfilment.- Comprehensive Induction
- 123 Learning and development courses
- 29 eLearning courses
-
Funded qualification – SVQ Social Services and Healthcare, work based assessment
- Your Career Pathway, we promote from within and advertise internally all jobs
- Pension Scheme, employer contribution 4%
- Wide range of family friendly policies
- 38 holiday/public holidays days' per year.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Civic, Welfare & Social Services
Based on transatlantic hiring benchmarks for Service Coordinator roles across Turning Point Scotland's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Civic, Welfare & Social Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £31,349 - £34,151 bracket, including retirement vesting and health parity.
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