Hotel Receptionist
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
The exciting position of Hotel Receptionist has arisen at UStay Aparthotels.
UStay Aparthotels operates four self-service apartment blocks, boasting 40+ apartments and a Party Pad hotel in Liverpool City Centre.
The role is based in our office on Stanley Street, Liverpool City Centre & hotel reception on Hanover Street.
Working days include weekends.
UStay operates a self-service check in for the apartment blocks and a reception check in for the Party Pad Hotel.
Daily Responsibilities (including but not limited to):
· Responding to email, social media and online chat enquires and converting the enquires into sales.
· Online Travel Agent booking processing.
· Upselling & booking packages.
· In and outbound calls.
· Ensure all payments via BACs, credit/debit card and Virtual Card are accurately recorded and processed.
· Manage the apartment reservations database, including the creation of bookings, checking in guests, checking our guests and all guest correspondence.
· Daily reporting & general office admin.
· Check in / Out via self service.
· Liaise with the Housekeeping & Maintenance teams for daily reporting and guest feedback and inspecting apartments upon guest check out.
· Daily site visits to apartments to complete check outs.
· Service excellence to ensure total guest satisfaction.
· Complaint and Feedback handling whilst guests are in-house and after they have checked out.
· Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
· Confidence with the facilities of the apartments.
· Ensure that company standards for cleanliness are maintained within the department.
· Responsibility for the security of the guests and company property.
· To have a complete understanding of procedure in the event of a fire.
Job Type: Full-time
Salary: £22,000.00 per year
Benefits:
- Company events
- Employee discount
- Gym membership
Schedule:
- Weekend availability
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Hotel Receptionist roles across U-Stay Apartments's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £22,000 bracket, including retirement vesting and health parity.
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