Business Support Adviser
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Position Overview & Specifications
Business Support Adviser
Salary: Circa £25,000 p.a. (depending upon experience) + a range of great benefits
Working Hours: 37 hours per week, Monday to Friday
Place of Work: Spectrum 6, Spectrum Business Park, Seaham, County Durham, SR7 7TT soon to be Belmont Business Park
We have an excellent opportunity to join us as a Business Support Adviser on the Business Support Helpline.
As a Business Support Adviser you will deal with enquiries from clients at all stages in their business journey and across multiple platforms. You will take a diagnostic approach to identify and understand the business needs before signposting the client to the most relevant solutions. You will be required to complete a SFEDI Level 7 accreditation within the first 12 months in position, which has been tailored specifically to the role.
The service is delivered on behalf of the department for Department for Business and Trade (DBT) and we work to a number of KPI’s which are very much around the quality of the service we deliver. We cover all aspects of business which gives for much variety in the enquiries we receive and we will help develop your business knowledge to match the needs of the role.
We are looking for a team member who will:
- Provide great business support in a customer driven environment.
- Helping businesses to start, succeed and grow with in depth conversations via telephone and video calls.
- Gain a level 7 SFEDI accreditation in delivering Business Support
Closing Date: 5pm on Friday 14 April 2023
Job Types: Full-time, Permanent
Salary: From £25,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Childcare
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Store discount
- Wellness programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Seaham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Business Support Adviser roles across UMi Commercial Ltd (Trading as UMi)'s corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £25,000 bracket, including retirement vesting and health parity.
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