RAMADHAN CALL CENTRE STAFF (MULTIPLE VACANCIES)
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Position Overview & Specifications
ROLE: RAMADHAN CALL CENTRE STAFF (MULTIPLE VACANCIES)
BENEFITS
Salary: National Living Wage
Status: Fixed Term - Ramadhan 2023
Hours of duty: Individual Shifts & Hours will vary to cover 9am -12 midnight
Responsible to: Customer Services Manager
Location: Bolton
THE ROLE
Ummah Welfare Trust is looking for an enthusiastic, hard-working Warehouse/Recycling staff member to support the charity’s clothes recycling services. You will help ensure that warehouse processes run smoothly and that clothing orders are prepared and dispatched on time.
Main Duties
- Primary role to answer telephone calls and provide a quality first point of contact.
- To dispense correct information related to projects and payment methods.
- Accept & process donations in line with the UWT’s procedures, including face to face.
- Printing receipts & certificates.
- To update donors’ records when required.
- Responding to Failed donations.
- Assist in the resolution of donor complaints.
- Reporting any system issues to the line manager and the relevant department when necessary.
- Assist in carrying out reception duties, including accepting small to medium deliveries.
- Internal departmental communications - face to face, email and/or telephone.
- Assist with post and mailshot.
- Any other duties that are commensurate with this post.
Person Specification
- Excellent telephone manners (Essential)
- Good interpersonal, oral and written communication skills (Essential)
- Good organisational skills with the ability to prioritise work (Essential)
- Medium level competency in Microsoft Word & Excel (Essential)
- Friendly, helpful team player with a very flexible approach to work and work times (Essential)
- Take pride in delivering an excellent service (Essential)
- Ability to work under pressure and to tight deadlines during busy periods (Essential)
- Personal conduct and delivery of work should comply with the values and culture of UWT (Essential)
- Basic grasp of some of the following community languages (i.e. Urdu, Gujarati, Arabic etc.) (Desirable)
- Worked or volunteered in a customer focussed or office administration role (Desirable)
- Residing in Bolton (Desirable)
TO APPLY:
To apply for this role, please email your CV to the email provided.
The closing date for applications is 26th February 2023, although the position may close sooner if the right candidates are found. For more information or discussion about the role please contact: 01204 661049
This post is subject to a Disclosure and Barring Service (DBS) check.
Job Type: Fixed term contract
Contract length: 5 weeks
Salary: £6.83-£10.42 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Work Location: One location
Application deadline: 28/02/2023
Reference ID: UWT-RCA-23-01
Expected start date: 06/03/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for RAMADHAN CALL CENTRE STAFF (MULTIPLE VACANCIES) roles across Ummah Welfare Trust's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £7 - £10 bracket, including retirement vesting and health parity.
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