Branch Administrator

UNISON South Tyneside & Wearside Health Branch
Branch Administrator
Based at South Tyneside District Hospital but some travel will be required between main office and Sunderland Royal Hospital site.
Full Time
£22,383 (equivalent to NHS Band 2)
Fixed term 12 months
For an informal discussion about the role please Contact Anne Marie Szczesniak, Branch
Secretary via a.szczesniak@nhs.net

Job Description

Overall Summary
To be part of a small team which provides secretarial and administrative support within the
South Tyneside & Wearside Health Branch UNISON offices.
To be the first point of contact for members visiting the office or contacting the branch via email or telephone
To maintain confidentiality in relation to all aspects of the post.

Key Tasks and Responsibilities
Specialist, Technical and Administrative
Provision of a full and effective secretarial service.
Dealing with emails and incoming post, responding appropriately and acknowledging new cases, liaising with all parties involved and working with the Branch Officers to assign cases
Maintaining electronic diaries and filing systems
Setting up and maintaining case records on CaseWeb
Checking and updating membership details on the WARMS Membership System as appropriate.
Organising, attending and servicing meetings/committees as required

Communication
Liaising with members, employers, branch colleagues, other UNISON branches, all levels of
UNISON and external bodies, as appropriate.
Dealing with general telephone and email enquiries from members.
Greeting visitors to the branch office and responding appropriately to face-toface enquiries
General participation and some research on employment issues.

Recruitment, Negotiation, Organising and Representation
Provide support and regularly assist with branch and regional recruitment events, including designing newsletters and leaflets along Regional template guidelines
Participation in branch campaigns, ballots, conferences and seminars as appropriate

General
Any other duties relevant to the overall responsibilities of the post.

PERSON SPECIFICATION

South Tyneside & Wearside Health Branch of UNISON desires to be an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to help members of Interviewing Panels judge the qualities of the interviewees in a systematic and consistent way.

Specialist, Technical and Administrative
Proven secretarial skills and experience in general administration.
Excellent word processing skills.
Good working knowledge of relevant Information Technology applications – Microsoft Office.
Excellent organisational skills.
Ability to maintain up to date records on electronic databases.

Communication
Good written and verbal communication skills.
Experience of dealing with customers or service users, both face to face and over the telephone.
Ability to deal with upset or angry service users, both face to face and over the telephone.
Ability to converse clearly with a diverse audience.
Ability to service meetings.

Recruitment, Negotiation, Organising and Representation
Ability to support and regularly assist with branch and regional recruitment events, including designing newsletters and leaflets.
Ability to participate in regional campaigns, ballots, conferences and seminars as appropriate.

Other
Proven ability to work as part of a small team and cope with a busy working environment.
Good interpersonal skills.
Ability to prioritise workload and work on own initiative and deal with conflicting priorities.
Ability to maintain confidentiality.
Flexible attitude and approach.
Empathy with the aims and objectives of UNISON and trade union issues

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: £22,383.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Ability to commute/relocate:

• South Shields: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service (preferred)
• Administrative experience (preferred)

Language:

• English (preferred)

Work Location: In person

Application deadline: 12/06/2023
Reference ID: STWH Admin