A&E Receptionist - Band 2

Pilgrim Hospital Emergency Department already employs an amazing team of dedicated Registered Nurses, Nursing Associates, Healthcare Support Workers, Reception staff and Housekeepers and an exciting opportunity has arisen for reception staff.

The role of the receptionist is integral to all that we do.

You must be able to greet patients be approachable and empathic to patient needs but also able to work under extreme pressures. The role is a demanding one with telephone calls to answer as well as demands of patients and other staff. The role requires a huge amount of computer working and filing. High standards as well as speed and accuracy are of huge emphasis.

• To provide high quality reception services for the Trust and, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact assistance to patients, relatives or other members of the public who attend, or make contact by telephone, the Emergency Department.
• To organise their workload in accordance with the demands of the Department.
• To co-ordinate daily activities to ensure efficiency of service within the organisation.
• To exercise initiative.
• To ensure that confidentiality is maintained at all times.
• To cover other receptionists’ duties when applicable, due to staff shortage/sickness/annual leave.

What’s the hospital like?

Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

If you want to make a difference and be part of something new and exciting then we would love to hear from you so, what are you waiting for?!

“Excellence in rural healthcare”, delivered by people who put patients at the heart of everything they do

One Trust, Endless opportunities

What’s in it for you??

So, apart from being part of a team that puts patients at the heart of everything we do, and seeing lives improved by the treatments we give, you’ll also get the following:

• • NHS Pension: A generous and flexible pension scheme with contributions from us as your employer.
• Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change)
• Flexible working & career breaks: Helping you match work and home life – ask about reduced hours, compressed hours, flexible working, term-time only working, job sharing and unpaid leave.
• Bank working: The chance to work extra hours at enhanced rates and we’ll pay you weekly – ideal if your income needs a quick boost.
• Relocation packages: If a relocation package is offered for the role, you could qualify for expenses of up to 25% of your starting salary.

And there’s more!!:

• • Family & Childcareincluding on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
• Health & Wellbeingincluding mindfulness, counselling, mental health first aid, health check MOTs, physiotherapy, eye tests.
• Learning & Developmentincluding Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research and GP speciality training programme.
• Discounts & Salary Sacrificeincluding Cycle2Work, car lease scheme, home electronics and wider wallet.
• Rewards & Recognitionincluding staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

What should you do next?

Have a look at the job description and if you like what you see then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!!!