Student Enquiries Officer
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Position Overview & Specifications
We are a world-ranking University and endeavour for our support services to match. The Student Enquires Centre is Customer Services Excellence Accredited, recognising that the customer service the team provide is exceptional. The team comprises of customer care professionals who provide information, advice and support to all registered students. Student and Registry Services are responsible for providing services to all students throughout their time at UCL and for supporting academic departments and administrative staff in delivering a high quality student experience. We also play a key role in co-ordinating UCL's governance processes and academic quality assurance operations.
About the roleThe Student Enquiries Centre are currently recruiting 3 x Student Enquiries Officer positions.
The Student Enquiries Officer is a customer focused role providing comprehensive advice and guidance to students and the wider UCL community. You will support students via a range of service channels including in-person support at our enquiries desks, responding to telephone calls and to online enquiries via our enquiry management system, askUCL.
The primary work location for these roles will be UCL East, however, candidates appointed to the role will be expected to travel to Bloomsbury Campus on a regular basis and will be based at Bloomsbury until the Marshgate building opens. 2 x Student Enquiries Officer roles will be funded from 01 August 2023 and 1 x Student Enquiries Officer role will be available earlier.
About youWe are seeking individuals who are passionate about providing exceptional customer care.
Candidates must be proactive, solution-focused and have an excellent attention to detail.
They must have a proven ability to communicate effectively, work well within a team and experience of working in fast-paced environments.
What we offer As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
• Immigration loan • Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more. Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Student Enquiries Officer roles across University College London's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £32,331 - £37,548 bracket, including retirement vesting and health parity.
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