Ticketing Assistant

UCL is London’s global university. LCCOS – Library, Culture, Collections and Open Science – provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship.

The LCCOS family comprises 3 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.

The Bloomsbury Theatre is where ideas spark and creativity comes to life. Originally opened in 1968, today it showcases the best of theatre, music, dance, comedy and everything in-between. You will provide an efficient and welcoming ticket sales and information service with a high standard of customer service at all times.

• Selling tickets and providing information to customers in person, by telephone and in writing.
• Setting up new events in the system following standard procedures. Liaising with event organisers to get events set up, producing reports as necessary.

This role includes a small amount of manual handling. It is an on-campus role, and is not suitable for regular remote working. This is a part-time, open-ended role, working 18.25 hours per week. The work-pattern will be agreed between the role-holder and Line Manager.

• You will need excellent team working skills, and the ability to work collaboratively as both part of a multidisciplinary team and on own initiative.
• Excellent oral and written communication skills, with the ability to explain complex information clearly and accurately to a diverse range of stakeholders.
• Knowledge and understanding of current ticketing software systems.
• Ability to provide a high standard of customer service delivery.

Further Details:

A job description and person specification can be found at the bottom of this page.

To apply for this post, please go to ‘Apply Now’ and supply the following:

• An up-to-date CV, including as a minimum, details of your current employment and salary, notice period, details of any former employment, and your education history.
• A supporting statement, showing how your skills and experience meet the criteria marked ‘Application’ in the Person Specification found within the Job Description for this post. Your statement should be submitted using the free text box under ‘Questionnaire’.

For enquiries regarding the application process please contact lccos-jobs@ucl.ac.uk quoting the job reference.

Further information about UCL LCCOS can be found on our website https://www.ucl.ac.uk/lccos/

The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please see www.ucl.ac.uk/ways-of-working to find out more.

The post is graded as UCL Grade 4 with salary in the range (pro rata) £26,397 - £27,862 per annum including London Allowance.

Probation

Appointments are subject to a probationary period of 6 months.

Annual leave

Annual leave is 27 working days for a full-time member of staff (pro rata for part-time staff) and 6 UCL closure days in addition to 8 Bank Holidays.

Pension

Appointments are superannuable under the /www.uss.co.uk/">Universities Superannuation Scheme(USS).

Other benefits

As part of the UCL community you can access free lunch hour lectures, exhibitions and museums and collections. On campus UCL has the Bloomsbury theatre hosting a range of performances and a series of bars, cafes and other facilities, which UCL staff can use.

We also offer some great benefits some of which are Additional 5 days’ annual leave purchase scheme; defined benefit career average revalued earnings pension scheme (CARE); cycle to work scheme and season ticket loan; Immigration loan; Relocation scheme for certain posts; On-Site nursery; On-site gym; Enhanced maternity, paternity and adoption pay; Employee assistance programme: Staff Support Service; Discounted medical insurance Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.