Student Advisor (Birmingham)
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Position Overview & Specifications
This post holder will provide an initial point of customer service at the Birmingham Study Centre reception and the student information helpdesk, to respond to and resolve customer enquiries both face to face and on-line. This role provides a wide range of information and services to both students and staff across the University’s Study Centre.
We are looking to recruit an adviser who has a strong customer service background and who puts the student at the centre of their work. The role holder will be required to liaise with departments based off campus to help resolve student enquiries.
The post holder will be based at the University of Bedfordshire Birmingham Study Centre, but may be asked to travel to the other locations when required.
We offer a range of employee benefits including a generous pension and annual leave, free fitness classes and discounted gym membership, flexible working arrangements, personal and professional development and family-friendly policies.
Interviews will be held 5 May 2023
For a full job description and person specification
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
The University is committed to equality of opportunity and values the diversity of all its workforce and student population.
To apply:
Please quote reference number and job title. Please note CVs will only be accepted in addition to a fully completed application form.
All applications must be received by midnight on the closing date. Applications will not be accepted after this deadline.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Student Advisor (Birmingham) roles across University of Bedfordshire's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,285 - £28,929 bracket, including retirement vesting and health parity.
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