CRM Administrator

About CISL

The University of Cambridge Institute for Sustainability Leadership (CISL) drives ambitious economic and social transformation for the benefit of people, nature and climate.

We partner and develop thousands of leaders each year in business, finance, government and civil society to call out tomorrow, accelerate global change and rewire our economic systems in pursuit of better outcomes for everyone. For more than 30 years we've been at the vanguard of change, developing leadership and solutions for a sustainable economy.

The role is being advertised at a particularly exciting time for the institute as we continue our growth. From October 2022 we have been based in a cutting-edge sustainable headquarters in the centre of Cambridge. The Entopia Building will drive collaboration by housing CISL's staff alongside a community of ambitious sustainability start-ups, researchers, and collaborators, whilst providing an exemplar of innovation as world-leading sustainable retrofit building.

The role

The CRM Administrator will join the busy, mission-focused Corporate Relations, Communications and Marketing team supporting CISL's growth and efficiency through supporting on the business-critical Customer Relationship Management (CRM) system. The CRM is key within the Institute to manage our relationships, drive email marketing and support the future development of an extranet portal for our 30,000+ global network of alumni.

Responsibilities of this role:

(You will be given full training on all the systems, aptitude is just as important as experience.)

Client relationship management system

CRM systems support - maintains an in-depth understanding of the CRM:

• its functionality, purpose and how it supports CISL staff in their business needs and use of the system.
• Performs CRM administration tasks, providing first-line help desk support for all system users, and troubleshooting issues with the platform and third-party tools, eg the Click Dimensions email marketing system.
  
• Provides a central point of contact for all change requests and system alterations. Keeps an up-to-date log of all issues and priorities.
  
• Manages the testing of system changes/development.
  
• Helps maintains data quality for the Institute, overseeing data cleansing and looking for continuous improvement in data accuracy, and its compliance with GDPR.
• Within reporting and data analysis: develops and maintains custom individual and team reports and dashboards.
• Co-ordinates and delivers training and development.

ClickDimensions

• Supports on building forms in the ClickDimensions email marketing platform.
• Responds to queries about ClickDimensions-related to searches within CRM.

Other

• Undertaking administration tasks for the Comms team, including:
• finance-related tasks such as setting up new comms suppliers and contracts
  
• managing external leads that come into the main CISL inbox, triaging, adding to the CRM and responding as appropriate.
• managing external email enquiries
• monitoring the team inbox for requests for website updates

Key skills and experience:

• Experience in digital platform use, and ability to learn new systems quickly and with confidence
• Experience of using a CRM system (D365 in particular) would be an advantage but you will get full training on this
• A confident and clear communicator
• Organised and proficient in administrative support tasks
• Ability to manage multiple tasks and plan accordingly
• High level of literacy and attention to detail, including in managing data
• A team player, confident in a fast-moving environment

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any questions about this vacancy please contact Human.Resources@cisl.cam.ac.uk.

Please quote reference EN36062 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.