Education Support Advisor

Education and Academic Services (EAS)

This full-time role is available immediately on a permanent basis.

This role offers the opportunity for hybrid working – some time on campus and some from home.

Summary of the role

The EAS Directorate provides all of the key administration and education support activities that underpin the student experience from Fresher's week to Graduation. This role is within the Education Support Team which provides the core and critical operational support for teaching administration and support for delivery of taught undergraduate and postgraduate programmes.

About the role

This role offers an exciting opportunity for a highly-motivated individual with the ability to work under their own initiative and with a keen interest in providing excellent customer service to both young school leavers and senior employer partners. The role will have primary responsibility for the operational delivery of the recruitment process in support of a major degree apprenticeship employer partner.

Additionally, the post will specifically support tasks for our Degree Apprenticeship programmes and will be embedded within the Degree Apprenticeships Support Team. However, flexibility is expected of Education Support Administrators across the service and role-holders are asked to assist across different programme types if required.

About you

You will be expected to provide specialist recruitment and administrative support and act as a first/named point of contact for internal and external stakeholders. You will work effectively and flexibly within a wider administrative team in a busy environment to deliver an excellent, customer focused and seamless service. You will promote the consistent and correct application of processes, systems and codes of practice ensuring compliance with internal and external regulation.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

Benefits

We offer some fantastic benefits including:

• 41 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 wks full pay), paternity leave (up to six wks full pay) and a new Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For an informal discussion about the role, please contact Sarah Niles S.Niles2@exeter.ac.uk