Student Support and Experience Officer
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Position Overview & Specifications
Are you an excellent communicator with experience of providing one-to-one guidance to students?
Are you looking for a part-time role that allows you to use your interpersonal and problem-solving skills to make a positive contribution to the student experience?
If so, then this Student Support and Experience Officer role could be a great next step for you. The position will see you working collaboratively with colleagues to deliver a wide-ranging pastoral support service to our Lifelong Learning students.
Organised and proactive, you will be able to demonstrate sound judgement and sensitivity in dealing with a range of issues faced by our students, maintaining a high standard of customer-focused support at all times.
As Student Support and Experience Officer you can expect to get involved in:
- coordinating the day-to-day student support service and student events
- managing all aspects of student advice and guidance in close liaison with Programme Managers
- coordinating the regular monitoring of student engagement and related academic diligence
What will you bring to the role:
- the ability to advise on a wide range of student personal and academic issues and to recognise when to refer to others
- strong judgement and initiative with the ability to effectively interpret and apply policies and procedures
- the ability to understand the different backgrounds of entrants to higher education and have insight into the problems that students encounter
What we can offer you in return:
As a member of our team you can expect an open and collaborative working environment and support in your development and wellbeing. Our friendly and close-knit Medway campus at Chatham Maritime is a vibrant mix of modern and historic buildings offering outstanding state of the art facilities and a unique place for learning and working. You'll enjoy generous annual leave entitlements, hybrid working options, an excellent pension scheme and a range of great staff benefits and discounts.
Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact centralservicesresourcing@kent.ac.uk quoting ref number: CSF-664-23
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Student Support and Experience Officer roles across University of Kent's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28,762 - £32,348 bracket, including retirement vesting and health parity.
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