Enquiries & Admissions Officer
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Position Overview & Specifications
We are looking to appoint one Enquiries and Admissions Officer on a Permanent Part Time basis, working 25.9 hours per week. The structure of the week can be discussed at interview. This post
is within the Enquiries and Admissions Team, based within Future Students and is located at the Pontypridd Campus.
The Enquiries and Admissions Team manage all course enquiries and home and international applications for the University of South Wales. It is a very busy office, acting as first point of contact for enquirers and applicants, providing phone and Live Chat cover during office hours. Occasional weekend and additional hours of working will be required to support the work of the team.
The role of an Enquiries and Admissions Officer is an extremely important role, being the first point of contact for our enquirers and applicants and we are looking for candidates with a positive, can-do attitude, who are friendly, flexible and professional. Candidates must be able to demonstrate excellent customer care, be team players and have an aptitude for working in a busy environment.
The university is currently operating a hybrid-model of working, and, the successful candidate would be expected to work on campus for part of the week.
For an informal conversation about this post, please contact Cath Woodward, Admissions Manager (International) cath.woodward@southwales.ac.uk
If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.
Discover the advantages of working with us at USW: http://tiny.cc/PSSatUSW
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Enquiries & Admissions Officer roles across University of South Wales's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £27,396 - £27,396 bracket, including retirement vesting and health parity.
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