IT Desktop Support 1st and 2nd line Support - Law Firm London
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
This an exciting opportunity for an experienced IT Support Specialist to join a large leading law firm.
For this position we are seeking an experienced IT Support Analyst who has previous experience providing 1st and 2nd line support within a corporate City environment (ideally a law firm or if not a professional services background).
The role will see you support hardware and software. This is hands-on role providing 1st and 2nd line support of computers, applications, systems, video conference and phone systems to staff throughout the organisation and across all offices. It includes helping users via phone, email and face-to-face with a wide range of challenges and issues.
For this position you must have excellent knowledge of Microsoft operating systems with excellent experience of MS Office products including Word, Excel and Outlook. you must also have excellent telephone manner, written and face-to-face communication and interpersonal skills
Highly desirable but not essential for the role are knowledge of CITRIX, basic networking architecture knowledge and experience supporting Mobile Apple iOS, teams and zoom and Microsoft Active Directory
Job Type: Permanent
Salary: £30,000.00-£40,000.00 per year
Benefits:
- Health & wellbeing programme
Schedule:
- Overtime
Experience:
- 1st line IT support: 2 years (required)
- law firm or professional services company: 1 year (required)
Work Location: In person
Reference ID: JK-TEMP1stlinesupport
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Desktop Support 1st and 2nd line Support - Law Firm London roles across US Lawsupport's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,000 - £40,000 bracket, including retirement vesting and health parity.
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