UK CRM & CS Project Manager (W/M)
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Position Overview & Specifications
WHO ARE WE?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
UK CRM Project Manager (W/M)
Based in London, to be filled asap
Do you match this profile?
Do you have a relevant experience in CRM in Retail?
Are you known for your effective communication skills and for showing initiative?
Are you methodical and client oriented?
You know how to show initiative, ownership, and commitment.
You are comfortable with numbers and Excel spreadsheets.
You enjoy working on the customer journey.
You have an eye for detail and excellence.
If so, don't hesitate to apply!
What do we expect from you?
As part of the UK Retail team, the CRM Project Manager will be responsible for rolling out in the UK boutiques the CRM strategy and tools.
He/She will support the sales team in developing their client activities and sales through dedicated CRM plan adapted to each boutique priorities and client’s profiles.
On daily basis you will:
- Roll out the CRM strategy and tools developed by EUR/CIS region and HQ in all UK boutiques in order to maximize client’s loyalty, recruitment, and achieve optimal profitability.
- Support UK sales teams in developing their client’s activities and sales through dedicated CRM plans.
- Monitor all CRM activities, and be the main point contact regarding the market’s needs.
More than a job… it’s an experience!
Joining Maison Van Cleef & Arpels means joining a team where employee development is at the heart of our ambition.
You will have the opportunity to benefit from a complete integration with training on our history, our know-how and creations and daily support.
The recruitment process:
Apply online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful.
You will meet with the local HR, the UK Retail Manager, the European Head of Client Engagement.
#BloomWithVca
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Consumer Product Manufacturing
Based on transatlantic hiring benchmarks for UK CRM & CS Project Manager (W/M) roles across Van Cleef & Arpels's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Consumer Product Manufacturing.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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