Fitness Instructors

Job Title

Fitness Instructor

Reports to Fitness Supervisor

1.0 Job Purpose

To provide expert instruction, develop fitness training programmes,
fitness consultations, and advice on healthy living that will improve
standards of fitness and enhance the quality of life for the people of
Flintshire.
To deliver membership sales and income targets through the
achievement of all membership sales and pricing strategy targets
(monthly)

2.0 Principal Accountabilities

2.1 Provide correct information to prospective members regarding fitness
facilities, equipment, programmes, procedures and prices.

2.2 Recruit new members in order to hit new membership sales and
income targets.

2.3 Generate awareness of the fitness suite within the local catchment
area, promote and market the facilities at the centre to achieve sales
and income targets. Be actively involved in all marketing promotions,
events and customer challenges to increase income and retention.

2.4 Work as part of a team and provide on-going communication and
guidance for centre members.

2.5 Exceed all pre set key performance indicators

2.6 Undertake fitness consultations, inductions, reviews and devise
effective training programme specific for clients training goals.

2. 7 Undertake daily operational tasks for example opening and closing of
the fitness suite, communication with customers and ensuring the
fitness equipment is operational.

2.8 Giving advice to clients, members of the public, staff and children on
all aspects of healthy living.

2.9 Instruct class sessions for example circuit training, functional training,
aerobic/step classes and personal training sessions.

2.10 Monitor front of house, taking bookings and answering the telephone
or any queries regarding the fitness suite.

2.11 To ensure that all equipment is kept clean and maintained so that they
are safe for people to use. To ensure all health and safety policies
are adhered to and create a safe environment for the members to
exercise in.

2.12 Interact with all members, offering advice, coaching and
encouragement as much as possible to meet their goals.

3.0 Job Context

4.0 Contacts

Internal

External

5.0 Organisation

6.0 Skills and Experience

The post requires a good general level of education.
It is essential to have excellent customer care skills.
It is essential to have a Level 2 Gym Qualification and a Fitness Class
qualification.

7 .0 Dimensions

Person Specification

Job Title

Fitness Instructor

Essential

Education

Level 2 Gym instruction or equivalent

Fitness Class qualification

Evidence of CPD in the health and fitness industry.

First Aid at Work

Experience

Proven experience in the fitness industry.

Team working - ability to work with others to build a team


and a good atmosphere in the fitness suite.

Good interpersonal skills - Ability to communicate with


customers to encourage them to join the fitness suite and to


keep existing customers returning to the centre.

Good knowledge of word, excel, email and Leisure


Management System

Education

Level 3 Advanced Instructor Qualification

Specialist knowledge in a single discipline of health and


fitness i.e. Cardiac Rehabilitation, Back Care, Diabetes,

NVQ Level 2 in customer service or equivalent

Experience

Skills Proven marketing experience - customer retention, sales


techniques, lead generation, telephone enquiries

Clear knowledge of Health & Safety issues