Desktop Support Analyst
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Position Overview & Specifications
Desktop Support Analyst
Working Pattern: 37 Hours Monday to Friday
Location: West Bridgford, Nottingham
Via is currently looking for a Desktop Support Analyst to join our IT Service Delivery Team based at our Trent Bridge House Office in West Bridgford.
You will operate at various depot locations as part of Via’s IT team providing the onsite and remote support and maintenance of software, hardware and the company intranet to help deliver a reliable and efficient service for IT users.
The Job
Key areas of responsibility will include: -
- Provide technical support and maintenance of desktop and mobile devices
- Organise the configuration, delivery and installation of hardware and software to Via IT users
- Assist in the delivery of small and medium-sized IT projects on the company’s network infrastructure and desktop estate.
- Following Via IT standards to ensure that service excellence is achieved. Identify and assist in delivering improvements to service delivery.
- Provide informal training and coaching to Via IT users to assist them in learning current and new systems
- Evaluate, test and recommend software and hardware for use in the company
- Ensuring that Via IT users have correct levels of access
- Monitor and maintain IT stock levels and associated supplies for use in the IT estate
- Ensure that Via IT security standards are adhered to, and any incidents are managed and contained using Via IT security practices.
- Assist in monitoring and maintaining the Via IT security perimeter, assist in identifying and understanding new and current attack vectors.
The Person
Mainly you will be excited to be a vital part of our IT Team, but there are just a few other things we’d like from you: -
- A Microsoft Associate-level qualification or equivalent knowledge and experience of desktop hardware, software applications, operating systems and network connectivity gained in a multi-site environment.
- Excellent customer service skills and an understanding of service desk operations.
- Excellent hardware and software problem solving skills particularly in relation to desktop and laptop computers, network hardware and Office 365.
- Good written and verbal communication skills and the confidence to liaise with 3rd party suppliers.
- Proven ability to deliver complex information and concepts in a clear and concise manner to users at all levels.
- The ability to work under pressure and to prioritise and manage own workload.
- The capability to work alone with a high degree of initiative.
About Via
Based in Nottinghamshire, with a multi-skilled local workforce and a range of highly trained staff at a few different locations throughout the county. Via East Midlands provides sustainable highways services for Nottinghamshire and across the wider East Midlands region.
Our roles include highway maintenance, electrical works, mechanics, construction, forestry, road safety, civil engineering and much more. We combine a public-sector service ethos with a strong commercial focus and we are passionate about innovation and creating and delivering sustainable solutions safely across Nottinghamshire and the wider East Midlands.
Via is a great place to work if you value work-life balance and we are committed to promoting a diverse and inclusive workplace. We offer a range of family friendly and inclusive employment policies, including generous annual leave allowances, with flexible working available to our office-based staff. With the majority of our work being based in the East Midlands, our front-line staff also enjoy short journeys to site each working day.
By joining us you will be part of a growing organisation that positively embraces customer and community aspirations.
If this sounds like you, it would be great to hear from you.
Job Type: Full-time
Salary: £28,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Canteen
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Desktop Support Analyst roles across Via East Midlands Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28,000 - £30,000 bracket, including retirement vesting and health parity.
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