Volunteer Manager

We have an exciting opportunity for a full-time Volunteer Manager to join the Multicrime Volunteer Team in Sussex, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to changes & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

The position is based at our Shoreham Office managing volunteers that work pan-Sussex to support victims and witnesses of crime. The hours are full-time, 37.5 per week, working Monday to Friday. We offer a hybrid contract meaning flexibility to work both from the office and from home.

As a Volunteer Manager you will:

• Undertake recruitment activities in order to attract potential volunteers to Victim Support.
• Develop and manage a cohort of volunteers who contribute to the service.
• Oversee new volunteer accreditation, regular supervisions and annual reviews in line with VS policies.
• Ensure volunteers work within existing safeguarding policies and procedures, data protection and information security, confidentiality policies, lone worker policies and other relevant policies.
• Develop and maintain effective working relationships through good communication and collaboration with internal and external stakeholders.

You will need:

• Experience of recruiting, training and developing people
• Ability to communicate sensitively and effectively both verbally and in writing with a wide range of people with different needs.
• Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner
• Knowledge and commitment to promoting equal opportunities, inclusion and diversity.

Please see attached Job Description and Person Specification for further details.

About us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.