Patient Co-ordinator

SHIFT PATTERN

MONDAY - 16:00 - 20:15
WEDNESDAY - 08:00 - 16:00
FRIDAY - 13:30 - 19:00

JOB PURPOSE

The purpose of this role is to:

• Assist the practice team and project a positive and professional image to patients, visitors and outside agencies, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service of healthcare professional, in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist the smooth running of the practice, including multiple clerical support to clinical staff and the practice team
• To convey effective, concise communication between patients, the primary health care team, secondary care, and other outside agencies

DUTIES AND RESPONSIBILITIES

The duties and responsibilities to be undertaken by members of the administration team may include any or all of the following. The duties will be varied. Direction will come from the Practice Manager and the Deputy Practice Manager.

• Opening and locking the premises – following practice protocol
• Manage a busy reception, dealing with multiple patient queries
• Manage the busy switchboard dealing with multiple patient queries politely and promptly. Re-direct calls appropriately and pass on messages in an accurate manner
• Book interpreters for patients requiring assistance with language
• Book patients appointments with clinical staff
• Maintaining the practice appointment system – following practice protocol
• Respond to all queries and requests for assistance from patients and outside agencies efficiently and concisely
• Request and booking of ambulance to be carried out – following practice protocol
• Record home visits – following practice protocol
• Dealing with medication requests and queries
• Handling samples for pathology testing
• Process repeat prescriptions where necessary – following practice protocol
• Liaise with doctors and attached staff
• Report requirements for any stationary as stocks reduce
• Processing of incoming and outgoing mail
• Scanning letters
• Filing all correspondence in strict numerical and alphabetical order
• Computer data entry
• General tidiness of their working area

The successful candidate would be expected to work alongside their team members during extended opening hours. They would also be expected to be flexible for overtime cover over and above their set rota covering at short notice.

Job Type: Part-time
Part-time hours: 17.25 per week

Salary: £10.00 per hour

Benefits:

• Company pension
• Free flu jabs
• Free parking
• On-site parking
• UK visa sponsorship

Schedule:

• Day shift
• Monday to Friday
• No weekends
• Overtime

Application question(s):

• Have you received at least 2 Covid-19 Vaccinations?
• Are you flexible for overtime to cover shifts during our opening hours above your contracted hours including short notice?

Education:

• GCSE or equivalent (required)

Work Location: In person

Application deadline: 18/03/2023