Junior IT Engineer

Are you looking for a new challenge?

Do you want an opportunity to join an exciting and rapidly expanding business?

If so, we would love to hear from you!

VPZ are the market leading UK based specialist vape and e-cigarette retailer. We currently have over 150 stores across the UK with more store openings on the way. We are looking for a Junior IT Engineer to join our business.

Main Responsibilities:

• Provide on-going support over a variety of platforms and in-house solutions
• Provide technical support to end-users, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with software installations.
• Occasionally Provide Support for retail stores over weekend trading ours on an on-call rotation for which you can choose to be paid a flat fee or take time back in lieu.
• Respond to and resolve help desk tickets in a timely manner, ensuring high levels of customer satisfaction.
• Assist in the configuration and maintenance of computer systems, including desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot software applications, including operating systems, productivity suites, and business applications.
• Monitor and maintain network and server infrastructure, ensuring optimal performance and availability.
• Assist in managing user accounts, permissions, and access rights across various systems and platforms.
• Collaborate with the IT team to implement and maintain IT security measures, including antivirus software, firewalls, and data backups.
• Stay up to date with emerging technologies and industry trends, making recommendations for improvements and enhancements to existing systems and processes.
• Document technical procedures, system configurations, and troubleshooting steps to create a knowledge base for reference and training purposes.

Essential Skills:

• Technical Support: Proficiency in providing technical support to end-users, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with software installations.
• Problem-Solving: Strong problem-solving skills with the ability to diagnose and resolve technical issues independently or with minimal supervision.
• Computer Systems Knowledge: Solid understanding of computer hardware, operating systems, and networking fundamentals.
• Software Proficiency: Familiarity with Microsoft Windows and Office Suite, as well as common business applications.
• Attention to Detail: Keen attention to detail to ensure accurate troubleshooting and resolution of technical issues.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users effectively.
• Customer Focus: A proactive and customer-focused approach to providing technical support, ensuring high levels of customer satisfaction.

Desirable Skills/Qualifications:

• Education: A degree or diploma in Computer Science, Information Technology, or a related field is preferred.
• Experience: Previous experience in a similar role or relevant internships/co-op placements is an asset.
• Security Awareness: Knowledge of IT security measures, including antivirus software, firewalls, and data backups.
• Experience working with technologies such as: Office 365, EPOS Software, SQL, Windows Server, FortiGate

What’s on offer?

• Salary up to £26,000 DOE
• Comprehensive training provided
• Company pension scheme
• 28 days holiday entitlement
• Up to 50% Staff discount
• Fantastic opportunities for development.