Outpatient Receptionist

Outpatient Receptionist - for 12 months fixed term opportunity

• In advance of the start of the clinic, ensure that the clinic is made aware of any problems
• To ensure that all patients are received and directed to the appropriate waiting area or department,
• To ensure that patients demographic details are always kept up to date
• To use the Patient Administration System , to book patients in and out of clinic

Are you a pro-active, motivated individual who would enjoy working in a challenging and busy outpatient environment ?

We are looking to appoint an outpatient receptionists to support the day to day running of outpatient reception team.

You should have proven customer care skills or worked in a customer care focused environment. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills able to work well under pressure and be a key team player.

This career has lots of job satisfaction on a daily basis, as you’ll be helping patients and their families with their requirements and providing administration support in their on-going healthcare.

Walsall Healthcare NHS Trustprovides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in2018,extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

RESPECT - COMPASSION - TEAMWORKPROFESSIONALISM

• Key responsibilities of the role are reception duties, greeting patients, checking demographics, guiding patients to the correct waiting area and arranging follow up appointments. Administrative duties include answering patient queries, answering calls and booking appointments, , registering patients, sending emails, arranging transport and liaising with other healthcare professionals.
• To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
• To ensure that patients demographic details are always kept up to date on the Patient Administration System (Lorenzo) system.
• To use the Patient Administration System (Lorenzo), to book patients in and out of clinic

Please refer to the Job Description for more information