Branch Manager

Branch Manager

Location: Bearwood Branch

Salary: £21,427 per annum

Hours: 25 hours per week (09:00 - 14:00, Monday – Friday and 09:30 – 12:30 Saturday)

Contract: Permanent

Are you a people person with a passion for providing first class customer service? If that sounds like you, then we have your next new challenge awaiting for you.

We have an exciting opportunity for a Branch Manager to join our team at Bearwood. You will be wholly accountable for the day to day operational running of your branch. You will demonstrate enthusiasm and provide clear direction, leadership, coaching and support your team to deliver a consistently superior branch experience, identifying customer needs and exceeding their expectations.

You will reinforce all operational processes, risk and compliance procedures. Take responsibility for complaint handling and resolution whilst building relationships with your customers with excellent attention to detail.

The role requires excellent interpersonal skills and a passion for building strong long term relationships with customers, your team and the community.

Skills and Experience Required:

You will have extensive experience of dealing with all areas of people management including performance management and recruitment. You will have the ability to interact and engage with customers and build relationships and have a genuine interest in the customers and their needs. You will have overall responsibility of the branch and for ensuring errors are kept to a minimum, especially when dealing with customers so it is very important to be attentive to detail. Excellent written and verbal communication skills – with the ability to communicate service information to customers in a way that they can understand is essential. You will have the ability to work individually as well as the enthusiasm to work as part of a team and have the willingness to be flexible and engage with other branches/teams when required.

Please view the attached Job Profile for more details on the Key Responsibilities and Skill and Experience required.

• Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
• Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
• Social club membership – dozens of discounts available for a wide variety of family days out and events
• Performance related pay scheme
• Corporate health plan with the option to include family members
• Discounted travel cards
• West Brom staff car scheme
• Life assurance provided by the Society at 4 times your salary

Why choose the West Brom?
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email careers@westbrom.co.uk.

Check out our careers page to find out more about our culture, values and benefits. https://www.westbrom.co.uk/careers. If you share our values and our enthusiasm, then you will find a home at the West Brom.

Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society